Lindsey earned her spot as the Call Handling Hero® for January by being vigilent and acting quickly.

Our November Call Handling Hero was able to quickly and effectively manage complicated healthcare calls and get the callers the resolution they needed.

This month’s hero, Linda, helped a caller get access to some much-neededcounseling, despite some hesitancies from the caller.

This month’s hero used quick thinking to ensure both the client and the caller were satisfied with a shipment situation.

Once again Eric has proven to be a Call Handling Hero! This month, Eric had answered a call from an individual who was unable to go to an event and had an extra ticket. On a separate occasion he also received a call from someone who was looking for tickets, but found they were sold out. He asked our client if he could connect the two together so that they might be able to make an arrangement. Eric really went the extra mile to make sure our client's customers were well taken care of and that is why he is December's Call Handling Hero.

Call Handling Heroes® — Michelle Rowe and Irene Molina

Home health is not the easiest job (even in the best of circumstances), but problems can be exacerbated with new patients, unfamiliar surroundings and language barriers.

Call Handling Hero^® - Eric

Our winner for this month's Call Handling Hero® is Eric! Our client's wife was in a car accident and he wanted us to reach out to the correct police department for him to report the emergency. Eric calmly patched our client through to the appropriate 911 department and even reconnected the call when they were disconnected. 

This month’s hero maintained his composure and provided excellent customer service while dealing with a particularly difficult caller.

This month’s hero maintained a positive attitude and provided excellent customer service while escalating a particularly complicated call.

This month’s hero truly exemplified a Good Samaritan, going out of her way to help a client with a unique situation.