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A Better Answer Blog

May 2015 Call Handling Hero®

As an answering service and call center, our calls are always unpredictable. Thus, our call handling heroes® must be prepared for anything. During the month of May, we salute not just one, but three Call Handling Heroes!®

Kerri – May’s Call Handling Hero®

When trying to switch out a call, Kerri heard the caller say, “I’m holding onto my wife so she doesn’t jump out the window.”

Topics: Call Handling Heroes

Is Your Staff Too Busy to Answer Calls?

Earlier this year, a UK based answering service conducted a research study on consumer perceptions of business call handling. According to the research, 55% of respondents stated that they would take their business away from companies that relied on call automation instead of a real person. Even more said that they would choose another business rather than speak through an automated call handler.

Topics: Better Service