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A Better Answer Blog

Should You Pick an Answering Service Based Off Location or Industry?

If your business has inbound calls from customers, the more you grow, the more you will discover the need of an answering service. You likely do not have the budget or the capacity to ensure that calls are answered at all times and that your customers are taken care of. Choosing an answering service, on the other hand, is the logical choice, but when you are trying to find the right one, should you focus only on those that are focused in your industry or those are local to you? Here are the benefits of each: 

Topics: Better Communications Better Service Better Business

Will Website Chatting Services Replace Answering Services?

It is no secret that technology is changing the world as we know it. As it is now, there are already new methods of doing things available in the market. In terms of customer service, while answering services are still at the forefront, will that change in the future? Chatting services are already gaining a lot of traction and over time, it’s possible that they may be more popular than answering services at some point. But that doesn’t mean your customer will have a more satisfying experience, however.

Topics: Better Communications Better Service Better Business

5 Ways You Can Increase Happiness in the Workplace

Happiness is an important part of any workplace. Generally speaking, employees that are happy will be more productive, produce higher quality work, and become more engaged in their jobs and with the company. While certain aspects of workplace happiness depend on good chemistry between the members of your team, there are several things you can do to improve workplace morale by improving working conditions, reducing stress, and interjecting fun into the workplace. Here are five ways to increase the level of happiness in the workplace.

Topics: Better Business