Did you know that the United States is the second-largest Spanish-speaking country in the world? Because of this, it’s more important than ever for your customer communications, call centers and answering services to have someone on staff to answer calls in Spanish.
Your business needs require someone who speaks fluent Spanish so that Hispanic clients or callers are better understood and comfortable communicating in their native language. Making your business accessible to Hispanic clients or callers should be a big priority. It’s only part of the reason for bilingual answering services, however. It actually helps drive customer satisfaction and loyalty. That means revenue growth and customer retention for your business.
At ABA, we want to provide a seamless customer service experience and a positive representation of your office. Providing bilingual answering services is an effective way to do that. All of our experienced bilingual call handlers are highly professional and trained and certified to handle calls for your Spanish-speaking customers and escalate when necessary. Ultimately, we want to provide the same professional and quality service that you expect from us for the Hispanic portion of your client community.
We’re not the only answering service with bilingual capabilities, but we’re the best. Here are some other reasons to choose us instead of the competition: