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Bilingual services

The Best Bilingual Answering Services Money Can Buy

Enjoy customizable answering services with expertly trained bilingual agents. 

Did you know that the United States is the second-largest Spanish-speaking country in the world? Because of this, it’s more important than ever for your customer communications, call centers and answering services to have someone on staff to answer calls in Spanish. 

Why Bilingual Services Are Important


Your business needs require someone who speaks fluent Spanish so that Hispanic clients or callers are better understood and comfortable communicating in their native language. Making your business accessible to Hispanic and Latino callers should be a big priority. It’s only part of the reason for bilingual answering services, however. It actually helps drive customer satisfaction and loyalty. That means revenue growth and customer retention for your business.

Our Bilingual Capabilities


Provide a seamless customer service experience and a positive representation of your office with bilingual answering services. All of our experienced bilingual operators are highly professional and trained and certified to handle calls for your Spanish-speaking customers and escalate when necessary. Ultimately, we want to provide the same professional and quality service that you expect from us for the Hispanic and Latino portion of your client community.

Why Choose ABA Instead of Bilingual Call Centers?

We’re not the only answering service with bilingual capabilities, but we’re the best. Here are some other reasons to choose us instead of the competition:

  • Our bilingual agents have an average of 15+ years with the company.
  • We handle more than 10,300 messages daily for clients and customers.
  • We have 19 consecutive years as an ATSI Award of Excellence winner.
  • We're locally owned and operated.