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Bilingual services


We Speak Your Language

A Better Answer Call Centers offers customizable answering services with expertly trained bilingual agents. 

Did you know that the United States is the second-largest Spanish-speaking country in the world? Because of this, it’s more important than ever for your customer communications, call centers and answering services to have someone on staff to answer calls in Spanish. 

Why Bilingual Services are Important

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Your business needs require someone who speaks fluent Spanish so that Hispanic clients or callers are better understood and comfortable communicating in their native language. Making your business accessible to Hispanic clients or callers should be a big priority. It’s only part of the reason for bilingual answering services, however. It actually helps drive customer satisfaction and loyalty. That means revenue growth and customer retention for your business.

Our Bilingual Capabilities

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At ABA, we want to provide a seamless customer service experience and a positive representation of your office. Providing bilingual answering services is an effective way to do that. All of our experienced bilingual call handlers are highly professional and trained and certified to handle calls for your Spanish-speaking customers and escalate when necessary. Ultimately, we want to provide the same professional and quality service that you expect from us for the Hispanic portion of your client community.

Why Choose ABA Over Bilingual Call Centers?

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We’re not the only answering service with bilingual capabilities, but we’re the best. Here are some other reasons to choose us instead of the competition:

  • In business since 1971
  • Average bilingual agent has 15+ years with the company
  • More than 10,300 messages handled daily for clients and customers
  • 18 consecutive years as an ATSI Award of Excellence winner
  • Locally owned and operated

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