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A Better Answer Blog

February 2016 Call Handling Hero®

This month’s hero truly exemplified a Good Samaritan, going out of her way to help a client with a unique situation.

Call Handling Hero® — Martha Cox

martha_cox_hnMartha answered a client’s line for a gentleman who had found a check made out to our client. Martha’s quick thinking enabled her to contact the client and get the necessary information from point A to point B, saving them the hassle and headache of tracking down the check and dealing with a replacement. Thanks, Martha, our client really appreciates your out-of-the-box thinking and congratulations on being our February Call Handling Hero®!

Topics: Better Service Call Handling Heroes