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A Better Answer Blog

40 Wonderful Years in Fort Worth, Texas

It’s been an incredible 40 years in Fort Worth, Texas. We can’t believe how quickly time has flown by. We are so proud of our successful years serving businesses across our community and beyond. We are so honored by the trust our clients have placed in us.

Topics: Answering Service News

Happy Fourth of July From A Better Answer Call Centers!

At A Better Answer, we’re proud of our country. In fact, Independence Day is one of our favorite holidays! Because of this, we’d like to take a moment and celebrate with our fellow Americans by sharing interesting facts related to July 4th, as well as celebrate a little history of our own.

Topics: News

A Better Answer Officially Opens New Houston Regional Office Location

HOUSTON, TEXAS — A Better Answer Call Centers™ held the official Grand Opening ceremony for its new Houston regional office location on Wednesday, June 29, complete with a ribbon cutting, banner signing and champagne toast.

Topics: News

ABA’s Houston Regional Office Grand Opening is Coming Up Soon!

A Better Answer recently moved its Houston Regional office to a new location and is hosting a grand opening ceremony on Wednesday, June 29. If you’re a local business owner, we’d love to see you there!

Topics: News

How to Increase Your Service Level While Decreasing the Bottom Line

Customer service is a huge part of any business. After all, studies show that two out of every three people will switch brands due to a poor customer service experience. When people move away from your company or brand, it can affect your bottom line. So, there’s obviously a direct relationship between customer service level and the bottom line. But how do you increase the former while decreasing the latter?

Topics: News

A Better Answer Call Center’s History: What’s Changed in 45 Years

It’s hard to believe, but it’s been almost half a century since A Better Answer started serving its customers. A lot has changed over the years, to say the least. In honor of this — and to celebrate our 45th anniversary this year — we thought we’d take a look back at what’s changed since 1971:

Topics: News

Dee’s 5 Culture Tips for Entrepreneurial Success

Every company has to find its own culture. Sometimes you know what you want; other times you fall into it because of circumstances and experiences. Either way, it’s a big part of entrepreneurial success. You need an identity and a way to make employees feel invested in your business if you’re going to last.

Topics: News

How an Answering Service Can Help with Web and Order Entry

Many companies are faced with the question of outsourcing certain tasks in order to continue growing their business. Hiring an answering service doesn’t limit the options available for outsourcing. Many answering services may offer unexpected and specialized services.

Topics: News

Telemessaging Defined: Inbound, Outbound, and Executive Level

Telephone messaging, or telemessaging, is a frequently requested service among answering service companies. A telemessaging service is typically provided for small companies, service contractors, medical offices, and other businesses who want to be represented as a larger enterprise.

At ABA, we offer three levels of telemessaging services – Inbound, Outbound, and Executive.

Topics: News

A Better Answer Raises Over $5,000 for Bikers Against Child Abuse

Our Fall Family Festival is always a great time for A Better Answer staff, our friends and our families but we do our best to turn our yearly good time into something special for others too. This year, we were so honored to present $5,290, collected from our Plano, Hurst and Houston locations, to Bikers Against Child Abuse!

Topics: News Charities