Increased Call Volume Up by 50%
"We have been using the services of ABA for some time now and we have been more than pleased with the professional way they represent us over the telephone. We feel our association with ABA has been a very positive business relationship for us. ABA has increased our call volume by 50%."
- Michael R., [Law Firm]
"ABA provided after-hour support prior to our beginning our own operation. We depended on ABA to talk with our customers, relay concerns the following morning via fax (later by email). As we became more sophisticated, ABA notified our technical group of all repair emergencies. ABA was part of the reason our customers were satisfied with our service and certainly part of the reason we became profitable so early in our existence. We found the folks at ABA dedicated to our needs and always anxious to help us in any situation … much more than an answering service."
- Joe D., VP, Customer Operations [multi-million dollar telecommunications provider]
The Most Professional Answering Service
"Just wonderful—the most professional people. If we cannot answer our phones, ABA is the next best thing." - Debra, Mgr for Dr S., PhD [Medical Office]
"We have used A Better Answer for many years to answer calls for our dental practice. Our patients have appreciated being able to talk to a real person when we are out of the office and are in need of emergency care." - Deanne J., [Dental Practice Company]
Commitment to Service
"Our customer care team has worked with ABA for over 5 years as an extension of our 24/7 customer services offering including our company website. ABA shares our commitment to providing clients with best-in-class utility service, whether day or night, with a specialized human touch. The entire ABA team is always accessible and willing to serve, and never fails to be there when we need to direct calls to them at a moments notice. ABA has proven itself by seamlessly serving our customers and has a bright future with any industry." - Doug J., Customer Service Manager [Utility company]
"A Better Answer’s staff is always helpful, dependable, accurate and courteous. You can hear smiles in their voices." - Dr.B., DDS [Dentistry]
Friendly and Efficient
"Friendly and efficient to both our patients and our staff…no negative comments concerning the service our callers receive and ABA is truly an extension of our office." - Dr F., DDS [Dentistry]
"ABA provides perfect service for our needs. I would highly recommend them." - Jim FR., US rep [UK-based co]
A Personal Touch
"We wanted a ‘personal’ touch and we thought we were losing messages in the evening. We found ABA pays for itself now that they are getting all the messages we were losing."
- Paul C., [telecommunications support industry]
"My husband and I want to thank you so much for the great job your team is doing for our company. We had someone call today and tell us that the person answering our phones was the most professional and most thorough person she has dealt with in the real estate industry and your girls are not even in the real estate industry! It is a testament to the great people you have and some wonderful training. All of us have been so happy with your service and it is a relief to finally know our calls are being taken care of professionally. Important phone calls are getting to us right away, sometimes even during the evening hours when we normally would not have received them until the following morning. Your service has made our business much more efficient and professional. Thanks so much." - Rhonda G., Realtor