Medical Answering Service specifically tailored to hospitals, doctors offices and other medical industry businesses.
While ABA handles your calls, you and your staff can focus on caring for patients.
Hiring a medical answering service with medical industry experience allows you the same peace of mind you offer your own patients.
ABA bridges the gap between office hours and round-the-clock patient needs. Whether for lunch, break, or a long holiday weekend, we’ll consistently answer and accurately relay messages.
When it comes to patient satisfaction, you also want to ensure your patients receive great service by those contracted to interact with patients when you're not available. Our representatives act professional, and will interact appropriately with your patients.
With a growing Spanish-speaking population and customer demand for off-hour interaction, bilingualism is a must. Many answering services outsource to foreign countries, which results in poor customer service. Our representatives are fluent in multiple languages and understandable, which is especially essential for elderly patients and those with hearing loss.
Patient confidentiality is essential in health care. Even more damaging than the fines levied for breaking HIPAA is the lost trust that can result between a health care provider and a patient. We ensure patients are dealt with not only professionally but with full confidentiality.
If you're a home health practitioner, we can make your life easier and help you provide better care for your patients. (Read this blog for more information on our home health services.) In the end, you want to ensure your patients not only speak to a professional, understandable representative but that messages are also transmitted accurately and prioritized appropriately... essential for excellent patient care.
Considering hiring an medical answering service for your medical practice?