If you’ve ever experienced a frustrating call to customer service, you may already understand how empathy is a preferred customer service trait. Generally, when making a call to a business, a caller is looking for assistance and hopes someone will listen to them. An empathetic ear can make a difference in how the call is handled and whether the caller continues to do business with your company.
Empathy, however, is a skill that must be practiced and honed. Here are some tips on how and why empathy is good for your business.