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A Better Answer Blog

Why Practice Empathy for Your Business?

If you’ve ever experienced a frustrating call to customer service, you may already understand how empathy is a preferred customer service trait. Generally, when making a call to a business, a caller is looking for assistance and hopes someone will listen to them. An empathetic ear can make a difference in how the call is handled and whether the caller continues to do business with your company.

Empathy, however, is a skill that must be practiced and honed. Here are some tips on how and why empathy is good for your business.

Topics: Better Service

Answering Service Terms to Understand

Every industry has its own jargon and answering services are no different. If you are considering an answering service for your business, you will be asked a series of questions to help define your needs and develop a plan. In order to make the selection and sales process smoother, there are a number of answering service terms that you should know.

Here’s a short list to get you started.

Topics: Better Communications

Questions to Ask When Shopping for an Answering Service

Not every answering service is the same. There are, however, certain things that a customer should look for, at a minimum, when hiring an answering service. This post will be a guide to questions and answers to consider.

Topics: Better Service

10 Things to Look for in a Call Center

After years of overseas call center outsourcing, many companies are bringing their call centers back to the United States. In order to decide which one is right for your business, here are 10 things to look for in a call center.

Topics: Better Communications

July 2015 Call Handling Hero®

When a client hires A Better Answer, we take on their customer base as our own. This month's call demonstrates that fact.

July’s call was taken by Nina, our July call handling hero®.

Topics: Call Handling Heroes

June 2015 Call Handling Hero®

Every month we honor a call handling hero® for a job well done. When we get feedback from the client, we’re even more thrilled.

June’s calls include 2 calls for Martha, our call handling hero®, and one call for Kyle, our June runner up.

Topics: Call Handling Heroes