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A Better Answer Blog

Bilingual Answering Services - Why They Matter

With more than 37 million speakers, Spanish is by far the most spoken non-English language in the U.S. today among people ages 5 and older. According to a 2011 paper published by the U.S. Census Bureau, the number of Spanish speakers is projected to rise through 2020 to anywhere between 39 million and 43 million people. Now more than ever, it is important for every office or service provider to have someone on staff to answer calls in Spanish.

At A Better Answer, we want to provide the same professional and quality service that you expect from us for the Hispanic portion of your client community.

Your business needs require someone who speaks fluent Spanish so that Hispanic clients or callers are better understood and comfortable communicating in their native language. Making sure you are providing the best service to your client is only part of the reason for bilingual answering services. Did you know that you can drive customer satisfaction and loyalty by speaking the same language?

As always, A Better Answer wants to provide a seamless customer service experience and a positive representation of your office, and providing bilingual answering services is yet another quality service we offer.

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Con mas de 37 millones de personas, español es el idioma mas hablado aparte de inglés en los Estados Unidos entre la edad de 5 anos y mayor. Acuerdo a la ponencia publicado del Oficina del Censo del 2011, el numero se a proyectado aumentar entre 39 a 43 millones de personas para el ano 2020 que hablen espanol. Ahora mas que nunca es importante que todas las oficinas o proveedores de servicio al cliente tengan personal que pueda responder a las llamadas en español.

En A Better Answer, queremos ofrecer la misma calidad de servicio professional a sus clientes hispanos que usted espera de nosotros.

Las necesidades de su negocio require de alguien que hable espanol con fluidez para que clientes hispanos o personas que llamen a su oficina sean mejor entendidos y cómodos comunicando en su idioma preferida. Asegurarse de que usted este prestando el mejor servicio al cliente es sólo una parte de las rasones por la cual existe el servicio de operadores bilingues. ¿Sabía usted que se puede subir la satisfacción y lealtad del cliente al hablar el mismo idioma?

Como siempre, A Better Answer quiere prestar una experiencia perfecta de servicio de atención al cliente y una representación positiva de su oficina, y prestando respuestas de bilingues es aún otro servicio de calidad que ofrecemos.what to look for in an answering service

Topics: Better Service Better Communications

Why Hire an Answering Service instead of Call Answering Automation

As a small business owner, you are probably concerned with having too many expenses. However, an answering service should be seen more as an investment because it can save your employees time, increases the satisfaction of clients, and allows clients to be able to speak with a person any time of day. Basically, it's a lot of bang for your buck!

Topics: Better Service