In order to thrive and not just survive in the modern market, businesses must grow. More specifically, they must increase how much money they make, their customer bases, and their market dominance across as many vectors as possible.

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Starting any new business can be hectic and pressurized. As a new business owner, there are many roles you are currently filling, and it’s important to prioritize what grows the company. Maintaining excellent customer service and focus through those early days in business is one of the most important reasons to consider hiring an answering service.

If your business has inbound calls from customers, the more you grow, the more you will discover the need of an answering service. You likely do not have the budget or the capacity to ensure that calls are answered at all times and that your customers are taken care of. Choosing an answering service, on the other hand, is the logical choice, but when you are trying to find the right one, should you focus only on those that are focused in your industry or those are local to you? Here are the benefits of each: 

It is no secret that technology is changing the world as we know it. As it is now, there are already new methods of doing things available in the market. In terms of customer service, while answering services are still at the forefront, will that change in the future? Chatting services are already gaining a lot of traction and over time, it’s possible that they may be more popular than answering services at some point. But that doesn’t mean your customer will have a more satisfying experience, however.

Happiness is an important part of any workplace. Generally speaking, employees that are happy will be more productive, produce higher quality work, and become more engaged in their jobs and with the company. While certain aspects of workplace happiness depend on good chemistry between the members of your team, there are several things you can do to improve workplace morale by improving working conditions, reducing stress, and interjecting fun into the workplace. Here are five ways to increase the level of happiness in the workplace.

When it comes to choosing the right answering service for your company, you might think price is the most important factor, right? Putting the cliché “You get what you pay for” aside for a moment, there are actually several elements that go into creating the best customer service experience for your customers. From the availability and friendliness of telephone representatives to the availability and capabilities of the company, do some research and you’ll find that not all answering services are created equal.

Are your customer service issues a mystery? Ever wish you could go undercover and secretly listen in on each and every interaction a customer has with your business? Well, you’re in luck. Introducing Mystery Caller, a new way to anonymously identify and fix any customer service issues at your business. 

Have you ever been to a dinner meeting where almost everyone had their noses in their smartphones? It's easy to be impolite in the modern age, not only because distractions are everywhere, but also because face-to-face encounters are no longer the only option for communication. 

When you hear the words “call center,” does it immediately bring to mind endless rows of people chattering away on headsets? If so, you have a pretty accurate idea of what a call center is like. One thing associated with many call centers is an extremely high turnover rate. As a matter of fact, the average time a U.S. call center representative remains at one job is about three years.