Our May Call Handling Hero® award goes to Dena! She went beyond what was expected in handling this call in order to assist the caller.

This month's Call Handling Hero Award goes to Michelle Rowe, who showed exceptional customer service for our customer in reworking and fine tuning their account.

A Better Answer is no stranger to awards. From winning the Association of TeleServices International Award of Excellence for 18 consecutive years to receiving several honors from the Dallas Business Journal, eWomenNetwork Foundation and other prestigious organizations, we have our fair share of them. They’re a true testament to the positive culture we’ve created for our staff and the exceptional customer service we provide for our customers.

Law practices can be demanding and complex. On account of this, many are hesitant to outsource customer service because of a fear that they won’t be represented properly to current and prospective clients. Fortunately, the right answering service can serve as an extension of your brand and reinforce the same qualities your staff embodies on a daily basis.

It’s no secret that business picks up during the holidays. According to the National Retail Federation, sales in November and December of 2016 are expected to increase 3.6 percent to $655.8 billion. That’s higher than the 10-year average of 2.5 percent and above the seven-year average of 3.4 percent since the economy started to recover in 2009. Furthermore, NRF forecasts non-store sales to increase between seven and 10 percent to as much as $117 billion.

As a physician, you do your best to build trust with your patients. Wouldn't you want an answering service to continue to build and reinforce what you've already started? 

Our call handling heroes® are not only kind and caring, they're also able to work quickly and efficiently to help resolve a caller's issue. Angel, our call handling hero® for March, helped save the day in this call.

At A Better Answer, we pride ourselves on hiring compassionate and empathetic call handlers. Our call handling heroes® go above and beyond. Read this story and listen to the call to see why we chose Wendell, who started working for ABA just 6 months ago, as our February Call Hero®.

Forty-two years ago Dee Hawkins started a multi-million dollar business in Texas. A one "gal" office with 12 customers expanded to multiple locations and her own building. With a dedicated and loyal staff, Dee operates the most award-winning call center in the U.S. and Canada.