Our May Call Handling Hero® award goes to Dena! She went beyond what was expected in handling this call in order to assist the caller.
by Jessica Brown, on Jul 5, 2019 1:20:54 PM
Our May Call Handling Hero® award goes to Dena! She went beyond what was expected in handling this call in order to assist the caller.
by Jessica Brown, on May 23, 2019 3:37:00 PM
This month's Call Handling Hero Award goes to Michelle Rowe, who showed exceptional customer service for our customer in reworking and fine tuning their account.
by Jessica Brown, on Jun 5, 2017 9:00:00 AM
A Better Answer is no stranger to awards. From winning the Association of TeleServices International Award of Excellence for 18 consecutive years to receiving several honors from the Dallas Business Journal, eWomenNetwork Foundation and other prestigious organizations, we have our fair share of them. They’re a true testament to the positive culture we’ve created for our staff and the exceptional customer service we provide for our customers.
by Jessica Brown, on Dec 15, 2016 12:00:00 PM
Law practices can be demanding and complex. On account of this, many are hesitant to outsource customer service because of a fear that they won’t be represented properly to current and prospective clients. Fortunately, the right answering service can serve as an extension of your brand and reinforce the same qualities your staff embodies on a daily basis.
by Jessica Brown, on Dec 7, 2016 7:45:00 AM
It’s no secret that business picks up during the holidays. According to the National Retail Federation, sales in November and December of 2016 are expected to increase 3.6 percent to $655.8 billion. That’s higher than the 10-year average of 2.5 percent and above the seven-year average of 3.4 percent since the economy started to recover in 2009. Furthermore, NRF forecasts non-store sales to increase between seven and 10 percent to as much as $117 billion.
by Jessica Brown, on Aug 2, 2016 8:30:00 AM
As a physician, you do your best to build trust with your patients. Wouldn't you want an answering service to continue to build and reinforce what you've already started?
by Jessica Brown, on Apr 20, 2015 3:27:53 AM
Our call handling heroes® are not only kind and caring, they're also able to work quickly and efficiently to help resolve a caller's issue. Angel, our call handling hero® for March, helped save the day in this call.
by Jessica Brown, on Apr 17, 2015 3:18:05 AM
At A Better Answer, we pride ourselves on hiring compassionate and empathetic call handlers. Our call handling heroes® go above and beyond. Read this story and listen to the call to see why we chose Wendell, who started working for ABA just 6 months ago, as our February Call Hero®.
by Jessica Brown, on Sep 4, 2014 3:46:11 AM
Forty-two years ago Dee Hawkins started a multi-million dollar business in Texas. A one "gal" office with 12 customers expanded to multiple locations and her own building. With a dedicated and loyal staff, Dee operates the most award-winning call center in the U.S. and Canada.
by Jessica Brown, on Feb 2, 2014 11:00:10 AM
Bad weather creates all kinds of problems for nearly everyone. The worse the weather, the more problems there are. If there is snow, everything slows and the call volume really increases. When there’s ice, and especially if it’s on top of the snow, it’s the worst ever. Trees and limbs are either broken or bent over limbs kissing the ground from the weight of the ice, power lines are down, electric is off, no water, food supplies are dwindling, streets clog with traffic and the ice causes accidents which stop any movement – businesses close and if anyone is coming in at all, they’ll be late, schools close, parents stay home to watch their children, family and friends call from out of town to see if everyone is alright, and so many other reasons why people can’t get all their incoming phone calls. It’s bad – really bad – and no one knows when the situation will improve.
A Better Blog is your number one resource for what’s trending in the call center industry. Stay tuned to this page for articles, blog posts and other insights from a company that’s been the best in the business for almost half a century.
Dallas Corporate Office
1410 G Ave.
Plano, TX 75074
Customer Care: Hildie
972.943.4000 / 866.442.9500
Fort Worth Regional Office
1121 W. Pipeline Rd. #203
Hurst, TX 76053
Manager: Nick
817.571.7000 / 866.442.9500
Houston Regional Office
1125 Cypress Station Dr. H-4
Houston, TX 77090
Manager: Debbie
281.820.7100