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A Better Answer Blog

Call Center Price vs. Call Center Value

It’s a common question many business owners ask themselves: “Doesn’t getting the cheapest price give the best value to my business?” While we all want to save as much as we can, lower price doesn’t necessarily translate to more value in the answering service/call center industry. A successful businessman put it this way: 

Topics: Better Communications

July 2016 Call Handling Hero®

This month’s hero maintained his composure and provided excellent customer service while dealing with a particularly difficult caller.

Topics: Call Handling Heroes

When Hiring a Cheap Answering Service, You Get What You Pay For

There are many reasons a company would hire an answering service. One of those reasons is efficiency. You want to be able to focus on your primary business and trust someone else to handle the customer service or after-hours calls. You also want to build a business and save money. If you’re thinking of hiring a cheap answering service, however, it may end up costing more than you think. Here are a few reasons why you often get what you pay for when it comes to hiring a cheap answering service:

Topics: Better Service

5 Things Every Medical Office Needs in an Answering Service

As a physician, you do your best to build trust with your patients. Wouldn't you want an answering service to continue to build and reinforce what you've already started? 

Topics: Blog