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SERVICES

From start to finish, we tailor our services to you.
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45.jpgWe will customize your program to meet your needs. Our expert opertors are available to answer inbound calls related to your specific requirements. Whether it's taking an order or operating customer support, our agents operate to meet your customized message formats, call handling or scripts.

ABA's live answering service is operated by experienced bilingual call handlers, all of which are highly professional and are trained and certified to handle your calls and escalate when necessary. Our experts are able to answer promptly and are available according to your business needs. We offer services adaptable to many industries.

We understand how important it is to make a great first impression and many times a person’s first impression of you and your business happens when they call you. A Better Answer’s operators are highly trained, courteous, and professional. We learn your business inside and out and our goal is for every person who calls to think we’re sitting right in your office. We’re here to handle your phones any way you need us. ABA answers:

  • 24 hours a day, 7 days a week

  • During business hours and after hours

  • When you have call overflow

  • Backup when you’re out of the office or in important meetings

  • When you’re out on vacation


How it Works

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  • When you sign up with A Better Answer, you will receive a unique phone number dedicated to your account. You can either choose to forward your existing phone numbers or use this number as your business’s telephone number.
     
  • After learning about your business, we will help you craft the perfect greeting that our operators will use when they answer your phone calls or you can tell us exactly how you want us to answer the phone.

  • We program basic information to give to your callers such as office hours, address, email or website, services you provide, and any other information you’d like your caller to know.

  • We will collect information from your callers in a message, and can deliver it to you via email, voicemail, text message, web, pager, or personally call you with the message.

Services We Provide

24/7 LIVE TELEPHONE ANSWERING SERVICES 
It may seem self-explanatory, but our telephone answering services stand out from the rest. How? Our talented telephone operators are invested in each and every call, often going beyond what’s needed to make the customer happy. Whether it’s midnight or lunch, we’re available every hour of the day to answer your calls and provide solutions.

BILINGUAL ANSWERING (ENGLISH/SPANISH)
All of our experienced bilingual call handlers are highly professional and trained and certified to handle calls for your Spanish-speaking customers and escalate when necessary.

TEXT AND EMAIL DELIVERY 
Sometimes, you don’t want to be bothered with a phone call about customer messages. We get it. That’s why we give you the option of receiving text or email summaries immediately or at a specified time.

WEB CALL HANDLING AND ORDER ENTRY 
We can take product orders from your customers and process them on your website or purchasing system so you can efficiently deliver them to customers. This is great for customers who rely on their phones or aren’t sure about the security of online purchases.

LEAD QUALIFICATION 
After a discussion with your contacts, we can determine whether they’re ready to talk to your sales team. By letting us handle your lead qualification, you can focus on doing what you do best: closing sales.

 

 


APPOINTMENT SCHEDULING AND REMINDERS
 

Our telephone operators can quickly and efficiently schedule appointments for your customers, as well as send follow-up reminders via a phone call, text or email.

CUSTOMER RELATIONSHIP MANAGEMENT
We also provide web-enabled data entry from incoming calls, meaning we go into your system and log calls, whether it’s a trouble ticket or simply ensuring you don’t have to re-enter it.

VIRTUAL EXECUTIVE SECRETARY
 
For executive-level service, we can devote one virtual secretary to answering the majority of your calls from 8:30 a.m. to 5 p.m. Special attention has its perks, right?

EMERGENCY / MAINTENANCE DISPATCH
If there’s an emergency, our well-trained, empathetic telephone reps can patch the call through immediately. Our operators are specially trained to handle tense situations, whether it’s a plumbing, apartment complex or medical issue.

HELP DESK / TROUBLE TICKETS
Handling help desk issues and trouble tickets is second nature to us. We handle these calls with superior professionalism, efficiency and empathy.

DISASTER PLANNING AND RECOVERY
Let us be your backup plan if your phone system goes down. Whether it’s flooding, a hurricane, earthquake or other disaster, we’ll keep your phones up and running.

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