ABA's live answering service is operated by experienced bilingual call handlers, all of which are highly professional and are trained and certified to handle your calls and escalate when necessary. Our experts are able to answer promptly and are available according to your business needs. We offer services adaptable to many industries.
We understand how important it is to make a great first impression and many times a person’s first impression of you and your business happens when they call you. A Better Answer’s operators are highly trained, courteous, and professional. We learn your business inside and out and our goal is for every person who calls to think we’re sitting right in your office. We’re here to handle your phones any way you need us. ABA answers:
WEB CALL HANDLING AND ORDER ENTRY
We can take product orders from your customers and process them on your website or purchasing system so you can efficiently deliver them to customers. This is great for customers who rely on their phones or aren’t sure about the security of online purchases.
After a discussion with your contacts, we can determine whether they’re ready to talk to your sales team. By letting us handle your lead qualification, you can focus on doing what you do best: closing sales.
APPOINTMENT SCHEDULING AND REMINDERS
Our telephone operators can quickly and efficiently schedule appointments for your customers, as well as send follow-up reminders via a phone call, text or email.
CUSTOMER RELATIONSHIP MANAGEMENT
We also provide web-enabled data entry from incoming calls, meaning we go into your system and log calls, whether it’s a trouble ticket or simply ensuring you don’t have to re-enter it.
VIRTUAL EXECUTIVE SECRETARY
For executive-level service, we can devote one virtual secretary to answering the majority of your calls from 8:30 a.m. to 5 p.m. Special attention has its perks, right?
EMERGENCY / MAINTENANCE DISPATCH
If there’s an emergency, our well-trained, empathetic telephone reps can patch the call through immediately. Our operators are specially trained to handle tense situations, whether it’s a plumbing, apartment complex or medical issue.
HELP DESK / TROUBLE TICKETS
Handling help desk issues and trouble tickets is second nature to us. We handle these calls with superior professionalism, efficiency and empathy.
DISASTER PLANNING AND RECOVERY
Let us be your backup plan if your phone system goes down. Whether it’s flooding, a hurricane, earthquake or other disaster, we’ll keep your phones up and running.