We customize our programming to meet and exceed your needs. Our expert staff answer inbound calls with your specific requirements. Whether it's taking an order or handling your customer support, our staff handles your customized message formats, call handling or scripts.
ABA's live answering service is staffed with experienced bilingual call handlers, all of whom are highly professional and are trained and certified to handle your calls and escalate when necessary. Our experts answer promptly and are available according to your business needs. We offer services adaptable for all industries.
We understand the importance in making a great first impression and we are the experts when anyone is trying to reach you. We customize your program to meet your needs. Our staff is available to answer your inbound calls -- whether it's taking an order, handling your customer service needs or escalating your dispatch, our staff is your staff.
ABA's live answering service is staffed with experienced bilingual call handlers, all of whom are highly professional, trained, courteous and certified to handle your calls. We learn your business inside and out. Our goal is for every person who calls to think we’re sitting right in your office. We’re here to handle your phones the way you need. ABA answers:
24/7 LIVE TELEPHONE ANSWERING SERVICES
It may seem self-explanatory, but our telephone answering services stand out from the rest. How? Our talented telephone operators are invested in each and every call, often going beyond what’s needed to make our customer happy. Whether it’s midnight or lunch, we’re available every hour of the day to answer your calls and provide solutions.
BILINGUAL ANSWERING (ENGLISH/SPANISH)
All of our experienced bilingual call handlers are highly professional, curteous, trained, and certified to handle calls for your Spanish-speaking customers and escalate when necessary.
TEXT AND EMAIL DELIVERY
Sometimes, you don’t want to be interrupted with a phone call about customer messages. We get it. That’s why we give you the option of receiving text or email summaries immediately or at a specified time.
WEB CALL HANDLING AND ORDER ENTRY
We can take product orders from your customers and process them on your website or purchasing system so you can efficiently deliver them to customers. This is great for customers who rely on their phones or aren’t sure about the security of online purchases.
After a discussion with your contacts, we can determine when they’re ready to talk to your sales team. By allowing us to handle your lead qualification, you can focus on doing what you do best: closing sales.
Don’t want to be bothered on your vacation? Forward your line to us and let us handle your calls! We will relay you, text you, email you, however you prefer to get in touch with you for any calls you request to be notified for. We can even answer your home phone line so anyone calling will assume someone's there while you are enjoying your much deserved break!
APPOINTMENT SCHEDULING AND REMINDERS
Our telephone operators can quickly and efficiently schedule appointments for your customers, as well as send follow-up reminders via a phone call, text or email.
CUSTOMER RELATIONSHIP MANAGEMENT
We also provide web-enabled data entry from incoming calls, meaning we go into your system and log calls, whether it’s a trouble ticket or simply ensuring you don’t have to re-enter it.
VIRTUAL EXECUTIVE SECRETARY
For executive-level service, we can devote one virtual secretary to answering the majority of your calls from 8:30 a.m. to 5 p.m. Special attention has its perks, right?
EMERGENCY / MAINTENANCE DISPATCH
If there’s an emergency, our well-trained, empathetic telephone operatros can patch the call through immediately. Our staff is specially trained to handle tense situations, whether it’s a plumbing, apartment complex, medical issue, or any kind of urgent matter.
HELP DESK / TROUBLE TICKETS
Handling help desk issues and trouble tickets is second nature to us. We handle these calls with superior professionalism, efficiency and empathy.
DISASTER PLANNING AND RECOVERY
Let us be your backup plan if your phone system goes down. Whether it’s flooding, a hurricane, earthquake or other disaster, we’ll keep your phones up and running.