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SERVICES

For 50 Years, We've Been Tailoring Our Services to You.

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45 circle cropProgramming: Our customized programming meets and exceeds your needs, and directs inbound calls to your specific requirements. Whether taking an order or handling customer support, our staff handles your customized scripting.

Bilingual: ABA's live answering service also has experienced bilingual highly trained professionals certified to handle your calls and escalate when necessary. We answer promptly and are available for all your business needs. ABA services are adaptable for all industries.

Expert: A great first impression is vital to any business and we are the experts. Whether taking an order, handling customer service needs or escalating dispatch, our staff is your staff.

We are your Team: We learn your business inside and out. Our goal is for every person you will think we’re sitting right in your office.

  • 24 / 7 / 365

  • Days, evenings, and after hours

  • Call overflow

  • Backup when you’re out or busy

  • Vacation coverage

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How it Works

A Better Answer Virtual Receptionist

  • A dedicated phone number just for you. Forward your existing phone numbers to ABA or use our number.

  • You choose the perfect greeting for our staff to use when answering your calls.

  • ABA's creative scripting team can relay to your callers information like office hours, address, email or website, services you provide, or any other information you’d like your caller to know.

  • Messages delivered to you via email, voicemail, text message, web, pager or personally call you.

Services We Provide

24/7 LIVE TELEPHONE ANSWERING SERVICES 
ABA Telephone Answering Services stand out from the rest. How? Our talented staff is invested in each and every call, often going beyond what’s needed to make our customer happy. Whether midnight or lunch, we’re available 24/7 to answer your calls and provide solutions.

BILINGUAL ANSWERING (ENGLISH/SPANISH)
ABA's bilingual call handling staff is highly professional, courteous, well-trained and certified to handle calls for your Spanish-speaking customers and escalate when necessary.
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TEXT AND EMAIL DELIVERY 
Sometimes, you don’t want to be interrupted. We get it. That’s why we give you the option of receiving text or email immediately or at a specified time.

WEB CALL HANDLING & ORDER ENTRY 
We can follow your script for sales.

LEAD QUALIFICATION 
While chatting with your callers, we can determine when they’re ready to talk to your sales team. By allowing us to handle your lead qualification, you can focus on doing what you do best: closing sales.

OCCASIONAL SERVICE
Going on vacation? Forward your line to us and let us handle your calls! We will relay you, text you, email you, however you prefer to be reached. We can even answer your home phone so anyone calling will assume someone's there while you are enjoying your much deserved break!


 

APPOINTMENT SCHEDULING & REMINDERS 
We can quickly and efficiently schedule appointments for your customers, as well as send follow-up reminders via phone call, text or email.

CUSTOMER RELATIONSHIP MANAGEMENT
Save time. Web-enabled data entry means we enter your system and log calls, whether it’s a trouble ticket or simply ensuring you don’t have to re-enter it.

VIRTUAL EXECUTIVE SECRETARY
 
We devote one virtual secretary to answering the majority of your calls from 8:30 a.m. to 5 p.m..

SECRETARIAL SERVICES
We are able to provide many typical in-house secretarial duties that can be done remotely like correspondence, managing a schedule, making appointments, receiving and sorting mail, and more.

EMERGENCY / MAINTENANCE DISPATCH
In emergencies, our well-trained, empathetic telephone staff can patch the call through immediately. Our staff is trained to handle tense situations, emergencies, and everything in between.

HELP DESK / TROUBLE TICKETS
Help desk issues or trouble tickets are second nature to us. We handle these calls with superior professionalism, efficiency and empathy.

DISASTER PLANNING AND RECOVERY
We can be your backup for any reason. Whether flooding, hurricane, earthquake or other disasters, we’ll keep your phones ringing in.

ACE - AUTOMATED CUSTOMER EXCHANGE
Voice greetings and messages that are computer interactive

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