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SERVICES

For Almost 50 Years, We've Been Tailoring Our Services to You.

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A Better Answer OperatorOur customized programming to meets and exceeds your needs, handling inbound calls with your specific requirements. Whether taking an order or handling customer support, our staff handles your customized scripting.

ABA's live answering service also has experienced bilingual highly trained professionals certified to handle your calls and escalate when necessary. We answer promptly and are available for all your business needs. ABA services are adaptable for all industries.

A great first impression is vital to any business and we are the experts. Whether taking an order, handling customer service needs or escalating dispatch, our staff is your staff.

We learn your business inside and out. Our goal is for every person you will think we’re sitting right in your office.

  • 24 / 7 / 365

  • Days or evenings and after hours

  • Call overflow

  • Backup when you’re out

  • Vacation coverage

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How it Works

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  • A unique phone number dedicated to you. You can choose to forward your existing phone numbers to ABA or use our number as your business’s telephone.
  • You choose the perfect greeting for our staff to use when answering your calls.

  • ABA's creative scripting team can give to your callers such information as office hours, address, email or website, services you provide, or any other information you’d like your caller to know.

  • Messages can be delivered to you via email, voicemail, text message, web, pager or personally call you.

Services We Provide

24/7 LIVE TELEPHONE ANSWERING SERVICES 
ABA Telephone Answering Services stand out from the rest. How? Our talented staff is invested in each and every call, often going beyond what’s needed to make our customer happy. Whether midnight or lunch, we’re available 24/7 to answer your calls and provide solutions.

BILINGUAL ANSWERING (ENGLISH/SPANISH)
ABA's bilingual call handling staff is highly professional, courteous, well-trained and certified to handle calls for your Spanish-speaking customers and escalate when necessary.
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TEXT AND EMAIL DELIVERY 
Sometimes, you don’t want to be interrupted with a phone call about customer messages. We get it. That’s why we give you the option of receiving text or email summaries immediately or at a specified time.

WEB CALL HANDLING AND ORDER ENTRY 
We can take product orders from your customers and process them on your website or purchasing system so you can efficiently deliver them to customers. Great for customers who rely on their phones or aren’t sure about the security of online purchases.

LEAD QUALIFICATION 
While chatting with your callers, we can determine when they’re ready to talk to your sales team. By allowing us to handle your lead qualification, you can focus on doing what you do best: closing sales.

OCCASIONAL SERVICES
Going on vacation? Forward your line to us and let us handle your calls! We will relay you, text you, email you, however you prefer us to get in touch with you for any calls you request. We can even answer your home phone so anyone calling will assume someone's there while you are enjoying your much deserved break!


 

APPOINTMENT SCHEDULING AND REMINDERS 
Our telephone operators quickly and efficiently schedule appointments for your customers, as well as send follow-up reminders via phone call, text or email.

CUSTOMER RELATIONSHIP MANAGEMENT
Save time. Web-enabled data entry from incoming calls means we go into your system and log calls, whether it’s a trouble ticket or simply ensuring you don’t have to re-enter it.

VIRTUAL EXECUTIVE SECRETARY
 
We can devote one virtual secretary to answering the majority of your calls from 8:30 a.m. to 5 p.m..

EMERGENCY / MAINTENANCE DISPATCH
In emergencies, our well-trained, empathetic telephone staff can patch the call through immediately. Our staff is specially trained to handle tense situations whether plumbing, apartment complex, medical issue or any urgent matter.

HELP DESK / TROUBLE TICKETS
Help desk issues or trouble tickets is second nature to us. We handle these calls with superior professionalism, efficiency and empathy.

DISASTER PLANNING AND RECOVERY
We can be your backup if your phone system goes down. Whether it’s flooding, hurricane, earthquake or other disaster, we’ll keep your phones ringing in.

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