Handling your small business' answering service needs so you can focus on the big picture of growing your company.
As a small business owner, you have a lot on your plate. A blossoming business needs you to not only handle day-to-day tasks, but also requires you to be at the ready for any crises or opportunities. After all, a missed call means missed income, which isn’t an option.
Big corporations enjoy many benefits from outsourcing their customer service processes to third-party providers. But did you know small businesses have the ability do the same thing? Here are the advantages of using A Better Answer to handle your customer service processes:
More time for core activities
When you outsource customer service (e.g., hire a small business answering service to handle all inbound calls from clients), you can focus more on your core activities without sacrificing the quality of your back office operations.
Reduced overhead costs
As your business grows, so do your expenses. But instead of spending on expensive equipment, invest in outsourcing instead. In this way, you pay only for what you use and for how long you use it. You won't have to worry about maintenance and replacement of hardware.
Fast operations setup
Third-party service providers specializing on a process can immediately get their services up and running — sometimes within days, other times within hours. You can't expect the same if you're doing everything yourself and starting from scratch.
Hiring and training people can eat up a big portion of your budget, so why spend on employees serving a support-only function? It's better to invest in recruiting and educating people who'll work on your business's core activities and leave the support to third-party service providers.
When you have more time for what matters most, your business becomes much more efficient. Third-party service providers are really helpful when it comes to taking on peripheral processes so that you wouldn't have to worry about them.
Technology and its accompanying regulations evolve quickly especially in this digital age. Outsourcing gives you the option to adapt to change much faster to any new changes in the tech front.
Best of all, working with a professional and dedicated answering service staff can be a smooth transition for your service company. These services — answering the phone, taking appointments, answering questions and customer service calls — can be provided with a solid and well-trained staff that represents your company in a complementary manner.
If you’re considering hiring an answering service for your small business, consider A Better Answer. We have been in the call center business since 1971 and serve all small business specialties.