--- title: A Better Answer | FAQs description: Have answering service or call center questions? Get answers here on our frequently asked questions (FAQ) page. --- [![A Better Answer Call Centers](https://www.abetteranswer.com/hs-fs/hubfs/optimized/ABA_Logo_-_June_Picture_Blue_Trademark%20(1).png?width=135&height=146&name=ABA_Logo_-_June_Picture_Blue_Trademark%20(1).png "A Better Answer Call Centers")](https://www.abetteranswer.com) We'd Love to Hear From You:[1-866-442-9500](tel:1-866-442-9500) [![GET A FREE QUOTE](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/131482/50344ecf-861c-4fe6-a146-a87233d09839.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/131482/50344ecf-861c-4fe6-a146-a87233d09839) [**search](https://www.abetteranswer.com/faqs#) # FREQUENTLY ASKED QUESTIONS  **Have answering service or call center questions? Get answers here.** We work on being as transparent and accommodating with our customers as possible, which is why we'll do our best to answer any questions you may have. Whether general questions or a specific questions about pricing, services or process, you'll find answers to most of them on this page. If not, please [contact us](https://www.abetteranswer.com/contact) today and we'll get you an answer. [General ](https://www.abetteranswer.com/faqs#general)| [Pricing/Service](https://www.abetteranswer.com/faqs#pricing) | [The Process](https://www.abetteranswer.com/faqs#process) | [Confidentiality](https://www.abetteranswer.com/faqs#confidentiality) ## General Questions ### Inbound Call Center, Call Center and Answering Service An Inbound Call Center handles more involved accounts than traditional answering service accounts. A Call Center handles upgraded services such as order taking, web-enabled services (including logging information in the customer’s CRM), customer service calls (with an exhaustive helpdesk for FAQs), Tier 1 IT call handling, logging trouble tickets in the customer’s database and appointment scheduling services in the customer’s online or internal calendar, to name a few ### 24/7 service? Yes, we have staff available whenever our customers need calls answered. ### Do you handle international calls? Absolutely! ### How long does it take for your representatives to answer calls? 90% of all calls are answered by the 2nd ring. ### Power loss? ABA is backed up by a UPS System and also has hard-wired generators at each location. Even if power does go down in one location, all three offices are networked together with all offices and entire staff and are cross-trained on all customer accounts. ### Do you offer any other languages than English? Yes, we also offer Spanish. ## Pricing / Service: ### What services do you provide? See our [services page](https://www.abetteranswer.com/services) for service details. ### Which industries do you handle? ALL industries. ### What if you’ve never worked with my industry? Our business is not industry defined. ABA has a solution for every industry’s communication needs. ### Pricing: ABA bills by operator time in six-second increments. ### Custom service plans: All ABA proposals and plans are customized to customer’s needs. ABA minute packages for operator time and ABA customizes all pricing for each client.** ** ## Process: ### Time to set up answering services for my company: Usually traditional answering service accounts may be set up in 24-48 hours. More involved services may require up to 10 business days and sometimes longer based on the needs of the customer and the training involved. ### How fast do we have access to information from calls? ABA automatically emails or texts your customer’s calls immediately after saving the message. Also available: A web based directory where customers listen to their calls immediately after saved in our system, even before we disconnect the call. ## Confidentiality: ### Can you support specific safety or regulatory certifications or compliance specific to my industry/product? In most cases yes. We would need to review your specific requirements to ensure we could comply with your requirements. ### Highly confidential or proprietary information: We provide and sign Non-Disclosure Agreements with any customer with confidential or proprietary information. All agents undergo HIPAA, PCI and privacy training. Anyone who may see your account has signed a confidentiality agreement. ### Company and customer data protection: Data protection is important to us. We use a proprietary PBX switch that is on-site in our equipment room, not a web based program where your data is at risk. Our local computers are also protected by a state of the art firewall and anti-virus suite. As far as how client’s data is stored and secured in our vendor based switched is a proprietary. [![New Call-to-action](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/131482/288c5d62-3fcd-4511-82f7-f8b00ceb54d8.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/131482/288c5d62-3fcd-4511-82f7-f8b00ceb54d8) ### [![New call-to-action](https://hubspot-no-cache-na2-prod.s3.amazonaws.com/cta/default/131482/7b6212ba-fff7-4a66-ac88-bb04c44563ba.png)](https://hubspot-cta-redirect-na2-prod.s3.amazonaws.com/cta/redirect/131482/7b6212ba-fff7-4a66-ac88-bb04c44563ba)             ### Contact Us ### Subscribe To Newsletter ### Connect With Us [**](https://www.facebook.com/ABetterAnswer/) [**](https://twitter.com/ABetterAnswer) [**](https://www.instagram.com/abetteranswer/) [**](https://www.linkedin.com/company/a-better-answer/) ### Want to work for A Better Answer? Fill out our online [Job Application Form](https://www.abetteranswer.com/jobs) and become a Call Handling Hero®! ©2026 A BETTER ANSWER [ Request a Quote Now! ](https://www.abetteranswer.com/get-a-quote) ```json "@context" ```