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A Better Answer Blog

June 2017 Call Handling Hero®

linda_cardona_hn-1.jpgThis month’s hero, Linda, helped a caller get access to some much-neededcounseling, despite some hesitancies from the caller.

Call Handling Hero® — Linda   

Our winner for June 2017 is Linda from the Houston office. A caller, a victim ofdomestic violence recently discharged from the hospital, asked for a call back duringbusiness hours. Initially, Linda started taking a message, however the caller didn'tknow her own phone number and began talking about pain and confusion. Lindaoffered multiple times to put the caller through to an on-call counselor, but thecaller was insistent that she didn't want to disturb anyone's holiday. Linda stoodstrong, however, insisting that it was necessary and eventually transferring thecaller to the counselor. Good job to Linda for sticking with the caller, insisting shereceive the help we could provide and being this month’s Call Handling Hero!

Listen to Linda’s call here:

 

Topics: Call Handling Heroes