Answering services specifically tailored to the needs of law firms, attorneys, and other businesses in the legal industry.
What qualities do you want your law firm to represent to your current and prospective clients? Professionalism? Trust? An experienced answering service can serve as an extension of your brand and reinforce the same qualities your staff embodies on a daily basis.
Hiring an answering service allows you to focus on your core business of handling your clients’ legal matters. A law practice can be demanding and complex, and an answering service should be able to put callers at ease. A Better Answer can provide your legal business:
Your legal office specializes in a particular area of the law. Your answering service should know that. Our call center representatives are well versed in what you do and the needs of your clients. You should also feel secure in knowing that the right calls will be escalated to the right person in your office, if need be. We’ll be a seamless extension of your office.
When dealing with a legal matter, there are times that your clients are calling with a sense of urgency and desperation. We’ll give you the security of knowing that your calls will be answered promptly by call representatives 24 hours a day, 365 days a year.
Your clients should feel valued and understood by the person who answers your phone. We have a customized script and call handling procedures for assisting those who are calling your office for a legal matter. Your clients should hang up the phone knowing that their message will get through and that the person that answered your phone is representative of the trust they feel with your office.
A prospective or existing client can become easily frustrated if the person on the other end of the line isn’t speaking their language. We have representatives that are able to help with bilingual campaigns for your legal office.
When someone calls your office, wouldn’t you like to know that his or her call is answered promptly and courteously? We answer your calls within one or two rings; have a less than one-minute average hold time and a less than one percent average abandoned call rate.
If you’re considering hiring an answering service for your legal office, consider A Better Answer. We have been in the call center business since 1971 and serve all legal specialties.