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A Better Answer Blog

Jessica Janosko

Recent Posts by Jessica Janosko:

When to Train a Customer Service Team, and When to Find a Partner

Whether you should provide great customer service isn’t a question, yet determining what form of department or partnership is right for your company can be perplexing. Factors including cost, time and effort all weigh heavily on the decision on whether to build and train an in-house customer service department or to outsource and partner with someone like an answering service.

Topics: Answering Service Customer Service

HIPAA Compliance for Medical Practices

HIPAA Compliance and Technology

HIPAA compliance is a vital part of any medical practice, especially as technology continues to advance. It is more important than ever that medical practices are safeguarding their protected patient health information (PHI). This is especially important for medical practices that work with partners to handle any of their sensitive information, such as billing or patient calls.

Topics: HIPAA Compliance Answering Service

February 2018 Call Handling Hero®

Call Handling Hero® — Michelle

Michelle faced a logistical problem in the waning hours of the night. The ABA offices started receiving calls from patients from an office we didn’t service. This lead to patients being unable to find solutions as there was nowhere to send them. Luckily, the medical professional on-call was able to reach Michelle and she lept into action.

Topics: Call Handling Heroes

Why You Should Hire a Local Answering Service

Finding the right answering service can feel like a long list of features and services. It can be hard to sort through what matters the most to you. If your company works a lot locally, off-site, and one-to-one with customers then a local answering service offers you something no other answering service can, a personal flair you can’t get anywhere else.

Topics: Customer Service Better Service

The 6 Worst Customer Service Reps from TV We All Love

We all love to hate some of the awful customer service reps we see in movies and on TV because sometimes we can relate so closely it hurts. Here are some of our favorite customer service reps and why you never want them anywhere near your customers (except one).

Topics: Customer Service Better Service

January 2018 Call Handling Hero®

Lindsey earned her spot as the Call Handling Hero® for January by being vigilent and acting quickly.

Topics: Call Handling Heroes

Why You Should Hire An Answering Service For Your Small Business

Do you have a small business? Many businesses that provide services such as general household repairs, landscaping and lawn maintenance, HVAC maintenance and repairs and other contractors are typically small businesses. These businesses may be a one or two person shop: one to take appointments and handle billing and another to do the actual work. As the business grows there is a tipping point where there are more calls coming in than ever, and that is where an answering service can help you.

Topics: Better Business