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A Better Answer Blog

Jessica Janosko

Recent Posts by Jessica Janosko:

How To Provide 24/7 Customer Service Without Working Around the Clock

Offering around-the-clock customer service help is something most customers expect companies to provide. In fact, 75% of customers expect a resolution within five minutes when contacting customer support for help. 75% also rate fast response times as the highest factor in a positive customer experience

Virtual Assistant vs. Answering Service: Which Is Right for You?

So you’ve finally decided to upgrade your customer service? Good choice, and congratulations!

6 Most Common Call Center Myths Debunked

The term “call center” can have a negative connotation — but why?

Live Chat vs. Phone Support: Choosing the Right One for Your Business

If you’re lucky, your business will run into growing pains. Growing pains typically mean you have too much business with too many tasks and not enough staffing power or processes in place to efficiently keep things running  The one department that gets overwhelmed during the growth of a business is customer service.

Tips To Help Improve Your Company’s First Call Resolution

In an ideal world, customer inquiries are answered and problems are solved during the first contact with a business — but this is not always the case.

Growing a Business: Automated Messages vs. Hiring an Answering Service

There comes a time when every successful business owner hits a fork in the road when growing their business — deciding between hiring more in-house team members or implementing automations to streamline processes.

When to Train a Customer Service Team, and When to Find a Partner

Whether you should provide great customer service isn’t a question, yet determining what form of department or partnership is right for your company can be perplexing. Factors including cost, time and effort all weigh heavily on the decision on whether to build and train an in-house customer service department or to outsource and partner with someone like an answering service.

Topics: Customer Service Answering Service

HIPAA Compliance for Medical Practices

HIPAA Compliance and Technology

HIPAA compliance is a vital part of any medical practice, especially as technology continues to advance. It is more important than ever that medical practices are safeguarding their protected patient health information (PHI). This is especially important for medical practices that work with partners to handle any of their sensitive information, such as billing or patient calls.

Topics: HIPAA Compliance Answering Service

February 2018 Call Handling Hero®

Call Handling Hero® — Michelle

Michelle faced a logistical problem in the waning hours of the night. The ABA offices started receiving calls from patients from an office we didn’t service. This lead to patients being unable to find solutions as there was nowhere to send them. Luckily, the medical professional on-call was able to reach Michelle and she lept into action.

Topics: Call Handling Heroes

Why You Should Hire a Local Answering Service

Finding the right answering service can feel like a long list of features and services. It can be hard to sort through what matters the most to you. If your company works a lot locally, off-site, and one-to-one with customers then a local answering service offers you something no other answering service can, a personal flair you can’t get anywhere else.

Topics: Better Service Customer Service