This January, we had an unusual but happy situation--leaving us with not just a single Call Handling Hero^®, but a tie for Call Handling Heroes^® and a runner-up!

Our December hero, Ariana, went above and beyond to help a caller who was almost left out in the winter cold.

Sometimes a call comes in that brings forth even more empathy and humanity from our call handling heroes. Elizabeth took the extra steps to possibly save a life as November's Call Handling Hero^® .

Frustrated callers can challenge even the most patient business owner. Often times, the easiest way to calm frustration is communication. Our call handling heroes do everything they can to put callers at ease - as demonstrated by October's Call Handling Hero^® Kyle.

Sometimes, a call can challenge even our best call handlers. September's Call Handling Hero^® is Eric, offering compassion, patience and calm during an extremely trying call with a patient.

When a client hires A Better Answer, we take on their customer base as our own. This month's call demonstrates that fact.

July’s call was taken by Nina, our July call handling hero®.

Every month we honor a call handling hero® for a job well done. When we get feedback from the client, we’re even more thrilled.

June’s calls include 2 calls for Martha, our call handling hero®, and one call for Kyle, our June runner up.

As an answering service and call center, our calls are always unpredictable. Thus, our call handling heroes® must be prepared for anything. During the month of May, we salute not just one, but three Call Handling Heroes!®

Kerri – May’s Call Handling Hero®

When trying to switch out a call, Kerri heard the caller say, “I’m holding onto my wife so she doesn’t jump out the window.”

Every month here at A Better Answer, we celebrate one of our own by singling out a Call Handling Hero®. We’ve shared particular calls where our call handler went above and beyond what was expected. We’ve raised a glass to those who did their share to help out a caller in need. We’ve listened to empathetic and understanding operators gently handle a caller in crisis.

Our call handling heroes® are not only kind and caring, they're also able to work quickly and efficiently to help resolve a caller's issue. Angel, our call handling hero® for March, helped save the day in this call.