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Why is Customer Service So Important?

There’s a lot that goes into a successful business: brand identity, marketing style, product quality, and, perhaps most importantly, customer service. In fact, good customer service is often what separates subpar brands from companies that dominate distinct industries or niches.

Topics: Customer Service

6 Customer Service Tips for a Startup Business

The challenges facing small businesses are similar to any other — the difference is, they have to address them with smaller teams and fewer resources. They need to be creative in solving any emerging issues without compromising quality customer service. One of the main reasons some small businesses never reach their full potential is because they neglect customer service; whether you are a team of one or working with a small group, you should be using your time and resources wisely.  

Here are six customer service tips for startup businesses to help them reach their goals.

Topics: Blog Customer Service

5 Ways To Give More Personalized Customer Service

Standing out among your competitors is no longer about having cool branding or witty content — it’s about the whole customer experience.

Topics: Customer Service

Why Phone Etiquette Is Important and 9 Ways to Improve Yours

From text to email, there are many ways to communicate in the modern age. In business, talking on the phone has proven to be the most important medium of them all, still. A single phone call can be the deciding factor on whether you gain or lose a customer. 

Topics: Better Communications Customer Service Customer Experience

How to Handle Customer Complaints The Right Way

If you work in customer service or more specifically, a call center, chances are you've dealt with customer complaints before. And if you haven't, don't worry, your time is coming.

Topics: Better Service Customer Service Customer Experience

Fall In Love With Service

Falling in love with customer service is easy. Helping someone find a solution to a problem leaves us going home satisfied and gives us a sound night's sleep. When you provide great service, your customers become so much more than that.

Topics: Customer Service Customer Experience

Glossary of Customer Service Solutions

Call Center - Basic Customer Service Solutions Over the Phone

What it is: A call center is something we all know about, but might not be able to define. The basic definition of a call center is a place to outsource your basic call needs such as:

  • Information gathering
  • Call handling from advertising
  • Conference registrations
  • Retail ordering
Topics: Customer Service Answering Service

5 Reasons Customer Service is Important to Small Companies

No matter the industry you are in, a great customer experience is vital to the success of your small business. There are enough challenges when growing a business without adding poor customer service to the mix.

Topics: Customer Service Customer Experience

How Customer Service and Retention are Related

Customer service leads to happy customers, and happy customers keep buying your products and services. It really is that simple on the surface, but there is more nuance.

Topics: Customer Service Answering Service Customer Experience

When to Train a Customer Service Team, and When to Find a Partner

Whether you should provide great customer service isn’t a question, yet determining what form of department or partnership is right for your company can be perplexing. Factors including cost, time and effort all weigh heavily on the decision on whether to build and train an in-house customer service department or to outsource and partner with someone like an answering service.

Topics: Customer Service Answering Service