<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=602865229879969&amp;ev=PageView&amp;noscript=1">

A Better Answer Blog

Glossary of Customer Service Solutions

Call Center - Basic Customer Service Solutions Over the Phone

What it is: A call center is something we all know about, but might not be able to define. The basic definition of a call center is a place to outsource your basic call needs such as:

  • Information gathering
  • Call handling from advertising
  • Conference registrations
  • Retail ordering
Topics: Answering Service Customer Service

5 Reasons Customer Service is Important to Small Companies

No matter the industry you are in, a great customer experience is vital to the success of your small business. There are enough challenges when growing a business without adding poor customer service to the mix.

Topics: Customer Experience Customer Service

How Customer Service and Retention are Related

Customer service leads to happy customers, and happy customers keep buying your products and services. It really is that simple on the surface, but there is more nuance.

Topics: Answering Service Customer Service Customer Experience

When to Train a Customer Service Team, and When to Find a Partner

Whether you should provide great customer service isn’t a question, yet determining what form of department or partnership is right for your company can be perplexing. Factors including cost, time and effort all weigh heavily on the decision on whether to build and train an in-house customer service department or to outsource and partner with someone like an answering service.

Topics: Answering Service Customer Service

Why You Should Hire a Local Answering Service

Finding the right answering service can feel like a long list of features and services. It can be hard to sort through what matters the most to you. If your company works a lot locally, off-site, and one-to-one with customers then a local answering service offers you something no other answering service can, a personal flair you can’t get anywhere else.

Topics: Customer Service Better Service

The 6 Worst Customer Service Reps from TV We All Love

We all love to hate some of the awful customer service reps we see in movies and on TV because sometimes we can relate so closely it hurts. Here are some of our favorite customer service reps and why you never want them anywhere near your customers (except one).

Topics: Customer Service Better Service

Customer Service Horror Stories: Off and On

We’ve all had bad customer service experiences, but sometimes they can feel far more like a horror story than just a mundane experience. Today, we have the final story in our series “Avoid the Horrors of Customer Service”.

Topics: Customer Service

Customer Service Horror Stories: The Mundane Robots

Today, we have the second story in our series “Customer Service Horror Stories.” We’ve all had bad customer service experiences, but sometimes they can feel far more like a horror story than just a mundane experience.

Topics: Customer Service

Customer Service Horror Stories: The Invisible Shopper

Today, we have the first story in our series “Customer Service Horror Stories.” We’ve all had bad customer service experiences, but sometimes they can feel far more like a horror story than just a mundane experience. In this blog series we are going to tell short stories that might feel a little too familiar, and the solutions to help anyone avoid their own horror stories.

Topics: Customer Service