Your customers can reach you anytime with an answering service tailored to meet the high-demand needs of retail.
Customer experience and service are the lifeblood of every retail location, yet it’s not always easy to be available all of the time, both on the phone and in the store. ABA's services ensure no customer call goes unanswered and frees up your team to engage with anyone who walks through your doors.
A BETTER ANSWER OFFERS YOUR RETAIL COMPANY:
Retail can be a world of unknowns, whether an unexpected lunch rush or busy holiday season. Your staff will have the flexibility to handle whatever comes their way while an answering service gets the right information to your customers over the phone.
Adaptive Service Plans
Retail can be a cyclical business. Every company has busy and slow months, without considering holidays. During the seasonal rush, a supporting answering service can cut the need to hire more seasonal help. We can adapt our services based on the support you need, when you need it. Whether that’s a full or part time answering service we'll have a custom plan to suit your exact needs.
We train to become experts on your products and services. We work with you to create a custom plan and script for interacting with your customers so they always get customer service to match the experience they’ll find at any of your retail locations.
Help Desk Support
A Better Answer supports your business with professional help desk for any customer who calls in. We work with you so we will have the tools necessary to handle anything and to know when to elevate the matter to your staff.
Access to Customer Information You Need
You’ll have access to the information from any customer call right away, whether through voicemail, email, text, web portal, or even pager or whether a customer is coming into the store to follow-up, or to track what products need the most customer support.
Retail requires top-quality customer service at all times. ABA understands this and we are here to support you with our expert operators.