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A Better Answer Blog

Always Helpful

A Better Answer’s staff is always helpful, dependable, accurate and courteous. You can hear smiles in their voices.

Topics: Testimonials

Friendly and Efficient

Friendly and efficient to both our patients and our staff…no negative comments concerning the service our callers receive and ABA is truly an extension of our office.

Topics: Testimonials

Real People

We have used A Better Answer for many years to answer calls for our dental practice. Our patients have appreciated being able to talk to a real person when we are out of the office and are in need of emergency care.

Topics: Testimonials

Highly Recommended

ABA provides perfect service for our needs. I would highly recommend them.

Topics: Testimonials

The Most Professional Answering Service

Just wonderful—the most professional people. If we cannot answer our phones, ABA is the next best thing.

Topics: Testimonials

Increased Call Volume by 50%

We have been using the services of ABA for some time now and we have been more than pleased with the professional way they represent us over the telephone. We feel our association with ABA has been a very positive business relationship for us. ABA has increased our call volume by 50%.

Topics: Testimonials

A Personal Touch

We wanted a ‘personal’ touch and we thought we were losing messages in the evening. We found ABA pays for itself now that they are getting all the messages we were losing.

Topics: Testimonials

Dependable Support

ABA provided after-hour support prior to our beginning our own operation. We depended on ABA to talk with our customers, relay concerns the following morning via fax (later by email). As we became more sophisticated, ABA notified our technical group of all repair emergencies. ABA was part of the reason our customers were satisfied with our service and certainly part of the reason we became profitable so early in our existence. We found the folks at ABA dedicated to our needs and always anxious to help us in any situation … much more than an answering service.

Topics: Testimonials

Thoroughly Professional

My husband and I want to thank you so much for the great job your team is doing for our company. We had someone call today and tell us that the person answering our phones was the most professional and most thorough person she has dealt with in the real estate industry and your girls are not even in the real estate industry! It is a testament to the great people you have and some wonderful training. All of us have been so happy with your service and it is a relief to finally know our calls are being taken care of professionally. Important phone calls are getting to us right away, sometimes even during the evening hours when we normally would not have received them until the following morning. Your service has made our business much more efficient and professional. Thanks so much.

Topics: Testimonials

Commitment to Service

Our customer care team has worked with ABA for over 5 years as an extension of our 24/7 customer services offering including our company website. ABA shares our commitment to providing clients with best-in-class utility service, whether day or night, with a specialized human touch. The entire ABA team is always accessible and willing to serve, and never fails to be there when we need to direct calls to them at a moments notice. ABA has proven itself by seamlessly serving our customers and has a bright future with any industry.

Topics: Testimonials

Quick and Responsive

I began my association with A Better Answer in August, 1980 when I began working with Great West Life and then later with my current company. I have found ABA to be very professional in every way, responsive to client needs, quick to resolve issues and very fair with their pricing.

Topics: Testimonials

ABA Really Cares about Our Business

We have worked with A Better Answer for several years and consider them an integral part of our operations, and a key component in our customer service experience. One of the
great things about ABA is their friendly and personalized service. We don’t feel we are just another number and neither do our customers. Their operations manager, customer care manager, programmer and team leaders really care about our business and our customers and this attitude shows every day. I would recommend ABA to any growing business where taking care of their customer is priority one.

Topics: Testimonials

Very Pleased with Medical Answering Services

Roseann,

Topics: Testimonials

Answering Service Customizes to our Company's Needs

Roseann,

Topics: Testimonials

Evening Phone Calls Handled Timely and Accurately

[Hospice] has been very pleased with A Better Answer services. Our evening calls are handled in a timely manner and the information received is accurate. No complaints from us!

Topics: Testimonials

Professional, Personable, Positive, and Friendly Answering Service

A Better Answer has been our Answering Service for quite a few years and with us being a church, we have a lot of phone messages of various kinds, with special needs and a spiritual nature. The calls can often come along with many details and different emotional ties to them. You really never know how detailed it might get, and their accuracy is highly important in relaying the messages to us.

Topics: Testimonials

Very Pleased with Hotline/Evening Calls

[Family Counseling] has been very pleased with A Better Answer service. Our hotline/evening calls are handled in a timely manner and the information received is accurate. No complaints from us!

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Topics: Testimonials

Valuable Assistance to Client Needs

Roseann,

Topics: Testimonials

ABA Instrumental in the Growth of Our Business

Here is my kudos to A Better Answer...

Topics: Testimonials

Great Answering Service for Physicians

I have worked with Roseann and a better answer for the last 5 years. Anytime there was a problem they have always tried to resolve it as quickly as possible. I would recommend this answering service to anyone that is wanting a great answering service.

Topics: Testimonials

100% Satisfied

The [Dental Implant Center] wishes to thank you and your team four outstanding customer service to our patients. We really appreciate your company! We have been closely monitoring our calls and are happy to report a 100% satisfaction rating for A Better Answer.

Topics: Testimonials