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A Better Answer Blog

May 2019 Call Handling Hero®

Our May Call Handling Hero® award goes to Dena! She went beyond what was expected in handling this call in order to assist the caller.

Topics: Call Handling Heroes Blog

April 2019 Call Handling Hero®

This month's Call Handling Hero Award goes to Michelle Rowe, who showed exceptional customer service for our customer in reworking and fine tuning their account.

Topics: Call Handling Heroes Blog

March 2019 Call Handling Hero®

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Call Handling Hero® — Heather

Our March Call Handling Hero® award goes to Heather! Her ability to think of alternative solutions in a timely manner helped a patient find their way to the hospital.

Topics: Call Handling Heroes

February 2019 Call Handling Hero®

Call Handling Hero® — Martha and Pam

For February's Call Handling Hero® recognition, we're celebrating two awesome responders – Martha, our winner, and Pam, our runner up!

Topics: Call Handling Heroes

January 2019 Call Handling Hero®

Call Handling Hero® — Pam

Our January Call Handling Hero® Pam handled a difficult and urgent situation with a cool head and resourceful actions. Her caller was a staff doctor's sibling, and the staff doctor worked with one of our clients. A series of unfortunate events made urgent outreach Pam's only option. 

Topics: Call Handling Heroes

December 2018 Call Handling Hero®

 

Call Handling Hero® — Lindsey

Sometimes you just have to make the call, and December's Call Handling Hero® Lindsey went the extra mile to make that call for a patient in pain without a prescription refill, even though the doctor's office was closed on the weekend. 

Topics: Call Handling Heroes

November 2018 Call Handling Hero®

Call Handling Hero® — Pam

Our November Call Handling Hero® Pam from our Houston office showed how seemingly unimportant details are actually quite the opposite. For this particular account, electronic responses usually include identifiers to assist dispatchers in delivering any pending messages. But, on this day, she noticed that the responses were oddly formatted. 

Topics: Call Handling Heroes

After 29 Wonderful Years with A Better Answer, Brenda Barton Retires


We just celebrated and ended a wonderful party for Brenda Barton -  which was both sweet and sour. Sour because we are saying goodbye to a wonderful woman. Sweet because we wish her many, many, happy years enjoying the fruits of all her years with us and ABA.

Topics: News Call Handling Heroes

May 2018 Call Handling Hero®

Call Handling Hero® — Sandra

Our May Call Handling Hero® Sandra received a call from a resident of a high-rise because water was leaking into his apartment from above. Flooding is never something anyone wants to have to deal with, and she knew she had to take action. Sandra quickly realized something wasn’t right, though, because the name of the apartment complex didn’t show up on her list of properties. She called the management company; it turns out they had just acquired the building, and the transition process was ongoing.

Topics: Call Handling Heroes

February 2018 Call Handling Hero®

Call Handling Hero® — Michelle

Michelle faced a logistical problem in the waning hours of the night. The ABA offices started receiving calls from patients from an office we didn’t service. This lead to patients being unable to find solutions as there was nowhere to send them. Luckily, the medical professional on-call was able to reach Michelle and she lept into action.

Topics: Call Handling Heroes