In many ways, the customer call center is the heart of any business. It is often the first contact customers have with the company, and must be run efficiently and with the utmost professionalism. Utilizing an outside call center can save you money, and allow you to focus on running your business. Call centers are as varied in function as the businesses that use them, and in order to choose the right center for your business, you must identify the needs specific to your company. Is your business large or small? What sort of call volume do you expect? Are the calls inbound and/or outbound? What customer service hours do you require? What types of clients do you serve - wholesale or retail? Whatever your requirements, there are a few questions to answer about a prospective call center’s service before signing an agreement to utilize their services.