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A Better Answer Blog

Comparing Call Center Cost and Value

There’s a difference between cost and value. Cost is the actual price for something. Value is how much it’s worth to you. If you’re a business owner considering a call center, this is an important thing to keep in mind. Just because one call center may offer the cheapest price, it doesn’t necessarily mean they provide the best value for your business.

Topics: Better Service

Small Business Tips: 6 Benefits for Outsourcing Your Customer Service Processes

Big corporations enjoy many benefits from outsourcing their customer service processes to third-party providers. But did you know small businesses have the ability do the same thing?

Topics: Better Business

Live Answer vs. Interactive Phone Menus: Which is Better for Customer Satisfaction?

It’s a question any business with inbound calls must ask itself: live answer or interactive phone menus? While it’s true that businesses with interactive phone menus and automated systems can handle a higher volume of inbound calls, a recent report from the CFI Group — a company specializing in improving customer satisfaction — clearly shows that reaching a live representative instead of an automated phone menu makes a significant difference in customer satisfaction.

Topics: Better Service

April 2016 Call Handling Hero®

This month’s hero maintained a positive attitude and provided excellent customer service while escalating a particularly complicated call.

Topics: Better Service Call Handling Heroes

The 5 Most Popular Answering Services

Many call centers and phone answering services offer a wide range of services. From basic call handling and after-hours support to web applications and order entry, there are a lot of options out there for businesses that receive inbound calls.

The only question is, which ones are most popular? Which ones do businesses request the most? To answer both of these, here is a list of the top five most popular services from an answering service (as well as the other names they go by).

Topics: Better Service