The History of A Better Answer
For nearly 50 years, A Better Answer has been 100% female owned and operated – a Certified Minority Owned Business. Each of A Better Answer’s regional offices (Dallas, Fort Worth and Houston) have been and continue to serve their local communities with the latest technology and most creative professional call handling techniques. ABA has been aggressive in its approach to customizing our services to fit our clients´ needs. In an effort to accomplish these goals, each office has moved at least the times and each time switched major telephony equipment in order to respond to the ever-changing demands of our clients needs. Since 1996, ABA has offered web–enabled services.
ABA is very proud of the experience we offer. Collectively, ABA’s Managers have 116 years experience in call center management. ABA’s Telephone Service Representatives combined experience represents over 359 years of taking and delivering messages. In an average day, ABA passes over 10,300 messages to our clients and their customers. We believe we do this better than anyone else. In 1982, Dallas Magazine voted ABA the “BEST” answering service of the year. In fact, ABA-Houston is the first and only recipient of ATSI’s International “Miss Emily” Trophy Award for courtesy and professionalism 1999-2000. ABA (all offices) is the only continuous recipient of ATSI’s Award of Excellence for 20 consecutive years, rated “Top 5″ for 10 years and “Top Score” for 4 years. ATSI awarded ABA their Gold Star Level site certificate in 2009 for achieving and exceeding 24/7 call center criteria for “99.99% Annual Run-Time.” ABA was the only answering service honored with Dallas Business Journal’s award “Best Places to work in Dallas” year 2010.
In the beginning, ABA took messages by hand and kept track of who was on call, when to call and clients could be reached. Now, messaging is on computers and information can be extremely complicated. Information we ask for may be in response to an advertisement when we take orders; we may need to answer technical questions for our client’s customer service hot line; sometimes we need to ask for several telephone numbers and best times for our clients to return calls; equipment breakdowns require reaching service technicians in a short time frame – just to name a few. ABA answers live calls on the Internet. ABA writes elaborate formulas to compute quantity discounts, shipping & handling, ordering, dealer locates and customer service responses to technical questions. We compile custom reports for clients and deliver messages, information or reports by voice mail, printer, fax, modem, email or web. When clients have questions or need help, ABA is ready.