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A Better Answer Blog

Customer Service Horror Stories: Spooky Results from Missing Calls

One of the best ways you can ensure your customers feel taken care of is answering the phone when they call.

Topics: Customer Experience

5 Reasons Customer Service is Important to Small Companies

No matter the industry you are in, a great customer experience is vital to the success of your small business. There are enough challenges when growing a business without adding poor customer service to the mix.

Topics: Customer Experience Customer Service

How Customer Service and Retention are Related

Customer service leads to happy customers, and happy customers keep buying your products and services. It really is that simple on the surface, but there is more nuance.

Topics: Answering Service Customer Service Customer Experience