A Better Answer Has So Much To Celebrate

So Proud Of Our Accomplished Team!

Every month our Dallas location loves to celebrate the accomplishments, milestones, and birthdays of our team, recognizing their hard work and dedication. This month we had four great reasons to celebrate.

Topics: Awards Answering Service

A Better Answer Wins Coveted ATSI Award of Excellence

The Association of TeleServices International recently held its 2017 Annual Convention at Palmer House Hilton in Chicago, IL and A Better Answer is proud to announce it won the exclusive ATSI 2017 Award of Excellence – Platinum Award.

Topics: ATSI Awards

ABA CEO Recognized as One of World’s Top Women Entrepreneurs

A Better Answer is no stranger to awards. From winning the Association of TeleServices International Award of Excellence for 18 consecutive years to receiving several honors from the Dallas Business Journal, eWomenNetwork Foundation and other prestigious organizations, we have our fair share of them. They’re a true testament to the positive culture we’ve created for our staff and the exceptional customer service we provide for our customers.

Topics: Articles Blog Awards

A Better Answer Wins ATSI Award of Excellence for 17th Year!



ATSI, or, the Association of TeleServices International, is the leading trade association for providers of telecommunications, call center services, and answering services. Each year, an independent panel of judges place “mystery calls” to companies participating. This is such an important award to our company because we compete with over 400 plus agencies and winning this award serves as proof for all our hard work and determination to deliver the best possible service to our clients and customers!


Topics: News ATSI Awards

April 2015 Call Handling Hero®

Every month here at A Better Answer, we celebrate one of our own by singling out a Call Handling Hero®. We’ve shared particular calls where our call handler went above and beyond what was expected. We’ve raised a glass to those who did their share to help out a caller in need. We’ve listened to empathetic and understanding operators gently handle a caller in crisis.

Topics: Call Handling Heroes Awards

3 Consecutive Years ABA offices win CAM-X Award!

For the third consecutive year, all three A Better Answer Call Centers have been honored with the CAM-X Award of Excellence. This annual award is presented by the Canadian Call Management Association (CAM-X), the industry’s trade association for call center services including telephone answering and message delivery. ABA was presented with the award recently at the CAM-X 50th Annual Convention and Trade Show held at the Fairmont Chateau in Laurier, Ottawa, ON.

Topics: CAM-X Awards

EWomen Network Foundation Awards ABA CEO Dee Hawkins

Forty-two years ago Dee Hawkins started a multi-million dollar business in Texas. A one "gal" office with 12 customers expanded to multiple locations and her own building. With a dedicated and loyal staff, Dee operates the most award-winning call center in the U.S. and Canada.

Topics: Blog Awards

ATSI 2014 Award of Excellence

A Better Answer has been awarded the ATSI 2014 Award of Excellence for the 16th consecutive year! Independent judges evaluated our services over a 6 month period and found our outstanding customer service was award-winning - yet again!

The Association of Teleservices International's Award of Excellence is the most prestigious recognition in our industry. Thank you to all of our ABA employees!

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Topics: ATSI Awards

A Better Answer Wins CAM-X Award for all Three Offices!

For the second year in a row, all three A Better Answer Call Centers have won the CAM-X (Canadian Call Management Association) Award of Excellence.

Topics: CAM-X Blog Awards

A Better Answer wins 2013 Answering Service Award for all 3 Offices!

Each year, A Better Answer participates in what is the most prominent answering service industry competition to determine a call center's overall quality of service. Winning the ATSI Award of Excellence is the best way to show just how great our answering service is, and winning the award for all three offices is just wonderful! For 2013, our Dallas office receives the award for the 15th year in a row, our Fort Worth office for the 10th year in a row, and our Houston office for the 11th year in a row. We are so excited and proud of all our answering staff and are happy to show proof that once again we are among the top answering service businesses in the industry!

Topics: ATSI Blog Awards