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A Better Answer Blog

Why Medical Answering Services Should Be HIPAA Compliant

If your medical office is in search of an answering service, you’re probably looking for a company with representatives who are responsive. You also want people who will establish trust with your patients. But did you know that HIPAA compliance is important as well? In fact, it’s one of the primary boxes a medical answering service should check. 

Topics: Better Communications

5 Home Health Services an Answering Service Can Provide


It’s almost impossible for home health care practitioners to be ready and available for patients 24 hours a day. Whether you’re out on the field or simply don’t have enough time to check up on all your residences, hiring an answering service can be extremely beneficial. In case you aren’t aware, here are five home health services you can enjoy by hiring an answering service:

Topics: Better Service

February 2017 Call Handling Hero®

This month’s hero used quick thinking to ensure both the client and the caller were satisfied with a shipment situation.

Topics: Call Handling Heroes