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A Better Answer Blog

November 2018 Call Handling Hero®

Call Handling Hero® — Pam

Our November Call Handling Hero® Pam from our Houston office showed how seemingly unimportant details are actually quite the opposite. For this particular account, electronic responses usually include identifiers to assist dispatchers in delivering any pending messages. But, on this day, she noticed that the responses were oddly formatted. 

Topics: Call Handling Heroes