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A Better Answer Blog

Jessica Brown

Recent Posts by Jessica Brown:

Are You Prepared for a Hurricane? We Can Help

Hurricane season is upon us. Last year we had Harvey down in Houston, and this year Florence is here. Every year it’s important to stay safe if you live in the coastal cities that could be in the path of a hurricane.

Topics: Articles

A Better Answer Has So Much To Celebrate

So Proud Of Our Accomplished Team!

Every month our Dallas location loves to celebrate the accomplishments, milestones, and birthdays of our team, recognizing their hard work and dedication. This month we had four great reasons to celebrate.

Topics: Answering Service Awards

A Better Answer Gives Back for a Better Community

Habitat for Humanity believes that everyone, everywhere, should have a healthy, affordable place to call home.

Topics: Charities Articles

40 Wonderful Years in Fort Worth, Texas

It’s been an incredible 40 years in Fort Worth, Texas. We can’t believe how quickly time has flown by. We are so proud of our successful years serving businesses across our community and beyond. We are so honored by the trust our clients have placed in us.

Topics: Answering Service News

Glossary of Customer Service Solutions

Call Center - Basic Customer Service Solutions Over the Phone

What it is: A call center is something we all know about, but might not be able to define. The basic definition of a call center is a place to outsource your basic call needs such as:

  • Information gathering
  • Call handling from advertising
  • Conference registrations
  • Retail ordering
Topics: Answering Service Customer Service

5 Reasons Customer Service is Important to Small Companies

No matter the industry you are in, a great customer experience is vital to the success of your small business. There are enough challenges when growing a business without adding poor customer service to the mix.

Topics: Customer Experience Customer Service

How Customer Service and Retention are Related

Customer service leads to happy customers, and happy customers keep buying your products and services. It really is that simple on the surface, but there is more nuance.

Topics: Answering Service Customer Service Customer Experience

May 2018 Call Handling Hero®

Call Handling Hero® — Sandra

Our May Call Handling Hero® Sandra received a call from a resident of a high-rise because water was leaking into his apartment from above. Flooding is never something anyone wants to have to deal with, and she knew she had to take action. Sandra quickly realized something wasn’t right, though, because the name of the apartment complex didn’t show up on her list of properties. She called the management company; it turns out they had just acquired the building, and the transition process was ongoing.

Topics: Call Handling Heroes

November 2017 Call Handling Hero®

melissa_johnson_hn.jpgOur November Call Handling Hero was able to quickly and effectively manage complicated healthcare calls and get the callers the resolution they needed.

Topics: Call Handling Heroes

Customer Service Horror Stories: Off and On

We’ve all had bad customer service experiences, but sometimes they can feel far more like a horror story than just a mundane experience. Today, we have the final story in our series “Avoid the Horrors of Customer Service”.

Topics: Customer Service