Jessica Brown, on Feb 12, 2019 8:00:00 AM
Falling in love with customer service is easy. Helping someone find a solution to a problem leaves us going home satisfied and gives us a sound night's sleep. When you provide great service, your customers become so much more than that.
Jessica Brown, on Jan 22, 2019 9:49:17 AM
Call Handling Hero® — Pam
Our November Call Handling Hero® Pam from our Houston office showed how seemingly unimportant details are actually quite the opposite. For this particular account, electronic responses usually include identifiers to assist dispatchers in delivering any pending messages. But, on this day, she noticed that the responses were oddly formatted.
Jessica Brown, on Oct 4, 2018 8:17:00 AM
Hurricane season is upon us. Last year we had Harvey down in Houston, and this year Florence is here. Every year it’s important to stay safe if you live in the coastal cities that could be in the path of a hurricane.
Jessica Brown, on Sep 12, 2018 7:47:00 AM
Every month our Dallas location loves to celebrate the accomplishments, milestones, and birthdays of our team, recognizing their hard work and dedication. This month we had four great reasons to celebrate.
Jessica Brown, on Aug 31, 2018 9:04:55 AM
Habitat for Humanity believes that everyone, everywhere, should have a healthy, affordable place to call home.
Jessica Brown, on Aug 31, 2018 8:47:20 AM
It’s been an incredible 40 years in Fort Worth, Texas. We can’t believe how quickly time has flown by. We are so proud of our successful years serving businesses across our community and beyond. We are so honored by the trust our clients have placed in us.
Jessica Brown, on Aug 29, 2018 8:02:00 AM
What it is: A call center is something we all know about, but might not be able to define. The basic definition of a call center is a place to outsource your basic call needs such as:
Jessica Brown, on Jul 17, 2018 7:45:00 AM
No matter the industry you are in, a great customer experience is vital to the success of your small business. There are enough challenges when growing a business without adding poor customer service to the mix.
Jessica Brown, on Jul 12, 2018 8:12:00 AM
Customer service leads to happy customers, and happy customers keep buying your products and services. It really is that simple on the surface, but there is more nuance.
Jessica Brown, on Jul 3, 2018 11:23:55 AM
Call Handling Hero® — Sandra
Our May Call Handling Hero® Sandra received a call from a resident of a high-rise because water was leaking into his apartment from above. Flooding is never something anyone wants to have to deal with, and she knew she had to take action. Sandra quickly realized something wasn’t right, though, because the name of the apartment complex didn’t show up on her list of properties. She called the management company; it turns out they had just acquired the building, and the transition process was ongoing.
