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A Better Answer Blog

Jessica Brown

Recent Posts by Jessica Brown:

Important Skills That Every Medical Call Center Agent Should Have

Outsourcing your medical answering service brings a plethora of benefits for your medical office. From working with high-quality medical call center agents to providing empathy for your patients, the benefits make it worthwhile. When you work with a medical call center, the agents should have at least these seven important skills. 

Topics: medical answering services

Why You Need A Bilingual Live Answering Service for Your Business

In today’s marketplace, businesses are responsible for having a firm grasp of their target customer’s needs, wants, and concerns. As America becomes more and more culturally diverse, so does the need for businesses to expand their offerings. 

Why an Answering Service is Critical to the Medical Field During COVID-19

Outsourcing medical answering services for the medical industry is not a new trend; it has been a widely used option now for decades. However, as COVID-19 spreads globally, health care workers on the frontlines are at risk of acquiring this dangerous disease. The medical industry has been overwhelmed with this pandemic and it is an “all-hands-on-deck” time right now.

Things a Call Center Agent Should Never Say to the Customer

Customer service is certainly not for the skittish or any scaredy-cats out there. After all, you’re often exposed to situations in which unhappy clients are seeking a quick and pleasant resolution to the issue they’re facing. If you take the wrong approach or something you say is received in a negative light, it could quickly spiral into a pretty ugly conversation. 

How to Motivate Your Call Center Agents and Boost Morale

When managing a call center, the ultimate goal is to interface with vendors and customers in a highly productive fashion. Why? Because it’s a pivotal part of building and retaining relationships that’ll ultimately help boost the company’s reputation and brand visibility. 

How to Do Customer Service the Right Way: Say Goodbye to Automated Messages

Have you ever called your bank or cable TV provider only to be greeted by an automated message? As you listen to options, annoyance mounts because your purpose for calling doesn’t seem to match any of the prompts or you just have a quick question and can’t seem to get to a human being. 

How a Virtual Receptionist Can Improve Client Confidence In Your Small Business

As a business owner, your company probably started small. Maybe it’s just you or a handful of other folks on your team. While it’s nice to run a lightweight business, you may run into a few disadvantages when it comes to pitching prospects. 

The Main Qualities to Look for in a Virtual Assistant

Feeling the pangs of burnout? Wondering why there doesn’t seem to be enough hours in the day to complete all your work at an optimal level? To maximize your productivity and ensure you’re able to satisfy all high-level initiatives of your job, consider hiring a Virtual Assistant.  

How to Speak with Customers Per Platform: The Ultimate Customer Service Guide

When you manage a seemingly endless number of customer service requests each day, it’s easy to lose sight of the importance of each client interaction. With the business landscape becoming increasingly competitive year over year, delivering quality customer service can directly impact the success of your company. For customers on the receiving end, a single interaction with your company can completely alter their perception of your brand and services. Delivering poor customer service will not only damage your business’s reputation but it could have a direct, negative impact on your revenue. Because companies now communicate and engage with customers on a multitude of platforms, it’s essential to follow best practices for each one. 

8 Customer Service Skills Every Employee Should Know

How you deal with customers can make or break your business. Good customer service is a skill every employee who interacts with your clients must develop.