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A Better Answer Blog

Fall In Love With Service

Falling in love with customer service is easy. Helping someone find a solution to a problem leaves us going home satisfied and gives us a sound night's sleep. When you provide great service, your customers become so much more than that.

Topics: Customer Service Customer Experience

November 2018 Call Handling Hero®

Call Handling Hero® — Pam

Our November Call Handling Hero® Pam from our Houston office showed how seemingly unimportant details are actually quite the opposite. For this particular account, electronic responses usually include identifiers to assist dispatchers in delivering any pending messages. But, on this day, she noticed that the responses were oddly formatted. 

Topics: Call Handling Heroes

After 29 Wonderful Years with A Better Answer, Brenda Barton Retires


We just celebrated and ended a wonderful party for Brenda Barton -  which was both sweet and sour. Sour because we are saying goodbye to a wonderful woman. Sweet because we wish her many, many, happy years enjoying the fruits of all her years with us and ABA.

Topics: News Call Handling Heroes

A Better Answer Loves the Community

We love being a part of our communities. They welcome us and prop us up when we need help and become our neighbors.

Topics: Better Business Charities

Customer Service Horror Stories: Spooky Results from Missing Calls

One of the best ways you can ensure your customers feel taken care of is answering the phone when they call.

Topics: Customer Experience

Are You Prepared for a Hurricane? We Can Help

Hurricane season is upon us. Last year we had Harvey down in Houston, and this year Florence is here. Every year it’s important to stay safe if you live in the coastal cities that could be in the path of a hurricane.

Topics: Articles

A Better Answer Has So Much To Celebrate

So Proud Of Our Accomplished Team!

Every month our Dallas location loves to celebrate the accomplishments, milestones, and birthdays of our team, recognizing their hard work and dedication. This month we had four great reasons to celebrate.

Topics: Awards Answering Service

A Better Answer Gives Back for a Better Community

Habitat for Humanity believes that everyone, everywhere, should have a healthy, affordable place to call home.

Topics: Articles Charities

40 Wonderful Years in Fort Worth, Texas

It’s been an incredible 40 years in Fort Worth, Texas. We can’t believe how quickly time has flown by. We are so proud of our successful years serving businesses across our community and beyond. We are so honored by the trust our clients have placed in us.

Topics: News Answering Service

Glossary of Customer Service Solutions

Call Center - Basic Customer Service Solutions Over the Phone

What it is: A call center is something we all know about, but might not be able to define. The basic definition of a call center is a place to outsource your basic call needs such as:

  • Information gathering
  • Call handling from advertising
  • Conference registrations
  • Retail ordering
Topics: Customer Service Answering Service