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A Better Answer Blog

Why Phone Etiquette Is Important and 9 Ways to Improve Yours

From text to email, there are many ways to communicate in the modern age. In business, talking on the phone has proven to be the most important medium of them all, still. A single phone call can be the deciding factor on whether you gain or lose a customer. 

Topics: Better Communications Customer Service Customer Experience

How Much Does it Cost to Hire a Call Center?

Hiring a call center is a great way to ensure fluid communication between your business and  your customers. It also enhances customer service and increases customer satisfaction, so your customer has a reason to return to your business when they are in need. With a call center, your business will be able to handle calls more efficiently like never before and inevitably relieve that burden from other places within your company. But, as you evaluate your business’ want or need for a call center, one of the most significant factors that will come into play is price. Below, we are going to discuss how much it costs to hire a call center, the benefits of outsourcing calls, and what precisely a call center is.

How to Handle Customer Complaints The Right Way

If you work in customer service or more specifically, a call center, chances are you've dealt with customer complaints before. And if you haven't, don't worry, your time is coming.

Topics: Better Service Customer Service Customer Experience

May 2019 Call Handling Hero®

Our May Call Handling Hero® award goes to Dena! She went beyond what was expected in handling this call in order to assist the caller.

Topics: Call Handling Heroes Blog

What is a Call Center & Why Are They Useful Today?

If you mention call center, most people immediately get an adverse reaction because they envision scenarios where they’re either on hold for long periods, shuffled back and forth between agents, or getting called at all hours of the day. However, call centers are valuable to many businesses, and we hope you’ll see by reading this article how they benefit both customers and companies, and why they’re necessary even today.

Topics: Answering Service Call Center

April 2019 Call Handling Hero®

This month's Call Handling Hero Award goes to Michelle Rowe, who showed exceptional customer service for our customer in reworking and fine tuning their account.

Topics: Call Handling Heroes Blog

March 2019 Call Handling Hero®

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Call Handling Hero® — Heather

Our March Call Handling Hero® award goes to Heather! Her ability to think of alternative solutions in a timely manner helped a patient find their way to the hospital.

Topics: Call Handling Heroes

February 2019 Call Handling Hero®

Call Handling Hero® — Martha and Pam

For February's Call Handling Hero® recognition, we're celebrating two awesome responders – Martha, our winner, and Pam, our runner up!

Topics: Call Handling Heroes

January 2019 Call Handling Hero®

Call Handling Hero® — Pam

Our January Call Handling Hero® Pam handled a difficult and urgent situation with a cool head and resourceful actions. Her caller was a staff doctor's sibling, and the staff doctor worked with one of our clients. A series of unfortunate events made urgent outreach Pam's only option. 

Topics: Call Handling Heroes

December 2018 Call Handling Hero®

 

Call Handling Hero® — Lindsey

Sometimes you just have to make the call, and December's Call Handling Hero® Lindsey went the extra mile to make that call for a patient in pain without a prescription refill, even though the doctor's office was closed on the weekend. 

Topics: Call Handling Heroes