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A Better Answer Blog

Customer Service Horror Stories: Off and On

We’ve all had bad customer service experiences, but sometimes they can feel far more like a horror story than just a mundane experience. Today, we have the final story in our series “Avoid the Horrors of Customer Service”.

Topics: Customer Service

Customer Service Horror Stories: The Mundane Robots

Today, we have the second story in our series “Customer Service Horror Stories.” We’ve all had bad customer service experiences, but sometimes they can feel far more like a horror story than just a mundane experience.

Topics: Customer Service

Customer Service Horror Stories: The Invisible Shopper

Today, we have the first story in our series “Customer Service Horror Stories.” We’ve all had bad customer service experiences, but sometimes they can feel far more like a horror story than just a mundane experience. In this blog series we are going to tell short stories that might feel a little too familiar, and the solutions to help anyone avoid their own horror stories.

Topics: Customer Service

Why Startups Should Hire an Answering Service

Starting any new business can be hectic and pressurized. As a new business owner, there are many roles you are currently filling, and it’s important to prioritize what grows the company. Maintaining excellent customer service and focus through those early days in business is one of the most important reasons to consider hiring an answering service.

Topics: Better Business

Should You Pick an Answering Service Based Off Location or Industry?

If your business has inbound calls from customers, the more you grow, the more you will discover the need of an answering service. You likely do not have the budget or the capacity to ensure that calls are answered at all times and that your customers are taken care of. Choosing an answering service, on the other hand, is the logical choice, but when you are trying to find the right one, should you focus only on those that are focused in your industry or those are local to you? Here are the benefits of each: 

Topics: Better Service Better Communications Better Business

Will Website Chatting Services Replace Answering Services?

It is no secret that technology is changing the world as we know it. As it is now, there are already new methods of doing things available in the market. In terms of customer service, while answering services are still at the forefront, will that change in the future? Chatting services are already gaining a lot of traction and over time, it’s possible that they may be more popular than answering services at some point. But that doesn’t mean your customer will have a more satisfying experience, however.

Topics: Better Service Better Communications Better Business

5 Ways You Can Increase Happiness in the Workplace

Happiness is an important part of any workplace. Generally speaking, employees that are happy will be more productive, produce higher quality work, and become more engaged in their jobs and with the company. While certain aspects of workplace happiness depend on good chemistry between the members of your team, there are several things you can do to improve workplace morale by improving working conditions, reducing stress, and interjecting fun into the workplace. Here are five ways to increase the level of happiness in the workplace.

Topics: Better Business

A Better Answer Wins Coveted ATSI Award of Excellence

The Association of TeleServices International recently held its 2017 Annual Convention at Palmer House Hilton in Chicago, IL and A Better Answer is proud to announce it won the exclusive ATSI 2017 Award of Excellence – Platinum Award.

Topics: ATSI Awards

Happy Fourth of July From A Better Answer Call Centers!

At A Better Answer, we’re proud of our country. In fact, Independence Day is one of our favorite holidays! Because of this, we’d like to take a moment and celebrate with our fellow Americans by sharing interesting facts related to July 4th, as well as celebrate a little history of our own.

Topics: News

June 2017 Call Handling Hero®

This month’s hero, Linda, helped a caller get access to some much-neededcounseling, despite some hesitancies from the caller.

Topics: Call Handling Heroes