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A Better Answer Blog

Outsourcing to a Call Center? Consider These Factors First

How Does an Answering Service Work?

Answering services are still a favorable way to do business today, especially in the B2B world. First impressions are everything so leaving the first point of contact many of your clients will have with your business to an already overloaded employee may not be a risk you want to take. 

What Does a Call Center Representative Do?

The outsourcing world is divided into different service sectors, and two of these sectors are the most crucial to success: call center services and virtual assistant services

Why Are Companies Deciding To Outsource More Work?

If you’re a small business owner who sometimes feels overwhelmed with all the work that needs doing, or if you have a lot of menial tasks that are keeping you from doing the work to move your business forward, maybe it’s time to consider outsourcing.

What Is A Virtual Assistant & How One Can Benefit You?

 

Do you ever feel like you’re spinning your wheels not accomplishing all you set out to do because you’re bogged down with little everyday tasks? If so, maybe a virtual assistant is right for you. A virtual assistant or administrative assistant can take care of much of the minutiae that go with running your business, freeing you up to do the more important work.

Why Phone Etiquette Is Important and 9 Ways to Improve Yours

From text to email, there are many ways to communicate in the modern age. In business, talking on the phone has proven to be the most important medium of them all, still. A single phone call can be the deciding factor on whether you gain or lose a customer. 

Topics: Better Communications Customer Service Customer Experience

How Much Does it Cost to Hire a Call Center?

Hiring a call center is a great way to ensure fluid communication between your business and  your customers. It also enhances customer service and increases customer satisfaction, so your customer has a reason to return to your business when they are in need. With a call center, your business will be able to handle calls more efficiently like never before and inevitably relieve that burden from other places within your company. But, as you evaluate your business’ want or need for a call center, one of the most significant factors that will come into play is price. Below, we are going to discuss how much it costs to hire a call center, the benefits of outsourcing calls, and what precisely a call center is.

How to Handle Customer Complaints The Right Way

If you work in customer service or more specifically, a call center, chances are you've dealt with customer complaints before. And if you haven't, don't worry, your time is coming.

Topics: Better Service Customer Service Customer Experience

May 2019 Call Handling Hero®

Our May Call Handling Hero® award goes to Dena! She went beyond what was expected in handling this call in order to assist the caller.

Topics: Call Handling Heroes Blog

What is a Call Center & Why Are They Useful Today?

If you mention call center, most people immediately get an adverse reaction because they envision scenarios where they’re either on hold for long periods, shuffled back and forth between agents, or getting called at all hours of the day. However, call centers are valuable to many businesses, and we hope you’ll see by reading this article how they benefit both customers and companies, and why they’re necessary even today.

Topics: Answering Service Call Center