A Better Answer Blog

Customer service is certainly not for the skittish or any scaredy-cats out there. After all, you’re often exposed to situations in which unhappy clients are seeking a quick and pleasant resolution to the issue they’re facing. If you take the wrong approach or something you say is received in a negative light, it could quickly spiral into a pretty ugly conversation. 

When managing a call center, the ultimate goal is to interface with vendors and customers in a highly productive fashion. Why? Because it’s a pivotal part of building and retaining relationships that’ll ultimately help boost the company’s reputation and brand visibility. 

Have you ever called your bank or cable TV provider only to be greeted by an automated message? As you listen to options, annoyance mounts because your purpose for calling doesn’t seem to match any of the prompts or you just have a quick question and can’t seem to get to a human being. 

As a business owner, your company probably started small. Maybe it’s just you or a handful of other folks on your team. While it’s nice to run a lightweight business, you may run into a few disadvantages when it comes to pitching prospects. 

Feeling the pangs of burnout? Wondering why there doesn’t seem to be enough hours in the day to complete all your work at an optimal level? To maximize your productivity and ensure you’re able to satisfy all high-level initiatives of your job, consider hiring a Virtual Assistant.  

When you manage a seemingly endless number of customer service requests each day, it’s easy to lose sight of the importance of each client interaction. With the business landscape becoming increasingly competitive year over year, delivering quality customer service can directly impact the success of your company. For customers on the receiving end, a single interaction with your company can completely alter their perception of your brand and services. Delivering poor customer service will not only damage your business’s reputation but it could have a direct, negative impact on your revenue. Because companies now communicate and engage with customers on a multitude of platforms, it’s essential to follow best practices for each one. 

How you deal with customers can make or break your business. Good customer service is a skill every employee who interacts with your clients must develop.

If your customer calls are becoming so frequent that you can’t keep up, it’s time to expand your business to meet your growing demand. You’ll need to implement some kind of answering service to handle your customer calls allowing you to focus on core tasks. Hypothetically, you could hire your own call center staff, but you’d then have to provide a workspace for your new employees.

Answering services are still a favorable way to do business today, especially in the B2B world. First impressions are everything so leaving the first point of contact many of your clients will have with your business to an already overloaded employee may not be a risk you want to take.