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A Better Answer Blog

5 Reasons Customer Service is Important to the Growth of Small Companies

No matter the industry you are in, a great customer experience is vital to the success of your small business. There are enough challenges when growing a business without adding poor customer service to the mix.

Topics: Customer Service Customer Experience

How Customer Service and Retention are Related

Customer service leads to happy customers, and happy customers keep buying your products and services. It really is that simple on the surface, but there is more nuance.

Topics: Customer Service Answering Service Customer Experience

May 2018 Call Handling Hero®

Call Handling Hero® — Sandra

Our May Call Handling Hero® Sandra received a call from a resident of a high-rise because water was leaking into his apartment from above. Flooding is never something anyone wants to have to deal with, and she knew she had to take action. Sandra quickly realized something wasn’t right, though, because the name of the apartment complex didn’t show up on her list of properties. She called the management company; it turns out they had just acquired the building, and the transition process was ongoing.

Topics: Call Handling Heroes

When to Train a Customer Service Team, and When to Find a Partner

Whether you should provide great customer service isn’t a question, yet determining what form of department or partnership is right for your company can be perplexing. Factors including cost, time and effort all weigh heavily on the decision on whether to build and train an in-house customer service department or to outsource and partner with someone like an answering service.

Topics: Customer Service Answering Service

HIPAA Compliance for Medical Practices

HIPAA Compliance and Technology

HIPAA compliance is a vital part of any medical practice, especially as technology continues to advance. It is more important than ever that medical practices are safeguarding their protected patient health information (PHI). This is especially important for medical practices that work with partners to handle any of their sensitive information, such as billing or patient calls.

Topics: HIPAA Compliance Answering Service

February 2018 Call Handling Hero®

Call Handling Hero® — Michelle

Michelle faced a logistical problem in the waning hours of the night. The ABA offices started receiving calls from patients from an office we didn’t service. This lead to patients being unable to find solutions as there was nowhere to send them. Luckily, the medical professional on-call was able to reach Michelle and she lept into action.

Topics: Call Handling Heroes

Why You Should Hire a Local Answering Service

Finding the right answering service can feel like a long list of features and services. It can be hard to sort through what matters the most to you. If your company works a lot locally, off-site, and one-to-one with customers then a local answering service offers you something no other answering service can, a personal flair you can’t get anywhere else.

Topics: Better Service Customer Service

The 6 Worst Customer Service Reps from TV We All Love

We all love to hate some of the awful customer service reps we see in movies and on TV because sometimes we can relate so closely it hurts. Here are some of our favorite customer service reps and why you never want them anywhere near your customers (except one).

Topics: Better Service Customer Service

January 2018 Call Handling Hero®

Lindsey earned her spot as the Call Handling Hero® for January by being vigilent and acting quickly.

Topics: Call Handling Heroes

November 2017 Call Handling Hero®

melissa_johnson_hn.jpgOur November Call Handling Hero was able to quickly and effectively manage complicated healthcare calls and get the callers the resolution they needed.

Topics: Call Handling Heroes