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A Better Answer Blog

February 2019 Call Handling Hero®

Call Handling Hero® — Martha and Pam

For February's Call Handling Hero® recognition, we're celebrating two awesome responders – Martha, our winner, and Pam, our runner up!

Topics: Call Handling Heroes

January 2019 Call Handling Hero®

Call Handling Hero® — Pam

Our January Call Handling Hero® Pam handled a difficult and urgent situation with a cool head and resourceful actions. Her caller was a staff doctor's sibling, and the staff doctor worked with one of our clients. A series of unfortunate events made urgent outreach Pam's only option. 

Topics: Call Handling Heroes

December 2018 Call Handling Hero®

 

Call Handling Hero® — Lindsey

Sometimes you just have to make the call, and December's Call Handling Hero® Lindsey went the extra mile to make that call for a patient in pain without a prescription refill, even though the doctor's office was closed on the weekend. 

Topics: Call Handling Heroes