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A Better Answer Blog

How to Handle Customer Complaints The Right Way

If you work in customer service or more specifically, a call center, chances are you've dealt with customer complaints before. And if you haven't, don't worry, your time is coming.

Topics: Better Service Customer Service Customer Experience

May 2019 Call Handling Hero®

Our May Call Handling Hero® award goes to Dena! She went beyond what was expected in handling this call in order to assist the caller.

Topics: Call Handling Heroes Blog

What is a Call Center & Why Are They Useful Today?

If you mention call center, most people immediately get an adverse reaction because they envision scenarios where they’re either on hold for long periods, shuffled back and forth between agents, or getting called at all hours of the day. However, call centers are valuable to many businesses, and we hope you’ll see by reading this article how they benefit both customers and companies, and why they’re necessary even today.

Topics: Answering Service Call Center