Companies of all sizes can benefit and cut costs by outsourcing certain roles to an answering service. Top-tier answering services do far more than simply answer phones and provide basic information to customers — they can also act as brand representatives and handle administrative tasks. When professionals handle the lines of communication, you can focus on your business. 

You may be unable to handle every aspect of daily operations when your business starts growing. An answering service can assist customers in relieving your in-house staff. It’s important to hire a call center with the best features that meet your needs.

Let’s review what qualities to look for when hiring an answering service.

If you mention call center, most people immediately get an adverse reaction because they envision scenarios where they’re either on hold for long periods, shuffled back and forth between agents, or getting called at all hours of the day. However, call centers are valuable to many businesses, and we hope you’ll see by reading this article how they benefit both customers and companies, and why they’re necessary even today.

So Proud Of Our Accomplished Team!

Every month our Dallas location loves to celebrate the accomplishments, milestones, and birthdays of our team, recognizing their hard work and dedication. This month we had four great reasons to celebrate.

It’s been an incredible 40 years in Fort Worth, Texas. We can’t believe how quickly time has flown by. We are so proud of our successful years serving businesses across our community and beyond. We are so honored by the trust our clients have placed in us.

Call Center - Basic Customer Service Solutions Over the Phone

What it is: A call center is something we all know about, but might not be able to define. The basic definition of a call center is a place to outsource your basic call needs such as:

• Information gathering
• Call handling from advertising
• Conference registrations
• Retail ordering

Customer service leads to happy customers, and happy customers keep buying your products and services. It really is that simple on the surface, but there is more nuance.

Whether you should provide great customer service isn’t a question, yet determining what form of department or partnership is right for your company can be perplexing. Factors including cost, time and effort all weigh heavily on the decision on whether to build and train an in-house customer service department or to outsource and partner with someone like an answering service.

HIPAA Compliance and Technology

HIPAA compliance is a vital part of any medical practice, especially as technology continues to advance. It is more important than ever that medical practices are safeguarding their protected patient health information (PHI). This is especially important for medical practices that work with partners to handle any of their sensitive information, such as billing or patient calls.