<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=602865229879969&amp;ev=PageView&amp;noscript=1">

A Better Answer Blog

What is a Call Center & Why Are They Useful Today?

If you mention call center, most people immediately get an adverse reaction because they envision scenarios where they’re either on hold for long periods, shuffled back and forth between agents, or getting called at all hours of the day. However, call centers are valuable to many businesses, and we hope you’ll see by reading this article how they benefit both customers and companies, and why they’re necessary even today.

Topics: Answering Service Call Center

A Better Answer Has So Much To Celebrate

So Proud Of Our Accomplished Team!

Every month our Dallas location loves to celebrate the accomplishments, milestones, and birthdays of our team, recognizing their hard work and dedication. This month we had four great reasons to celebrate.

Topics: Awards Answering Service

40 Wonderful Years in Fort Worth, Texas

It’s been an incredible 40 years in Fort Worth, Texas. We can’t believe how quickly time has flown by. We are so proud of our successful years serving businesses across our community and beyond. We are so honored by the trust our clients have placed in us.

Topics: News Answering Service

Glossary of Customer Service Solutions

Call Center - Basic Customer Service Solutions Over the Phone

What it is: A call center is something we all know about, but might not be able to define. The basic definition of a call center is a place to outsource your basic call needs such as:

  • Information gathering
  • Call handling from advertising
  • Conference registrations
  • Retail ordering
Topics: Customer Service Answering Service

How Customer Service and Retention are Related

Customer service leads to happy customers, and happy customers keep buying your products and services. It really is that simple on the surface, but there is more nuance.

Topics: Customer Service Answering Service Customer Experience

When to Train a Customer Service Team, and When to Find a Partner

Whether you should provide great customer service isn’t a question, yet determining what form of department or partnership is right for your company can be perplexing. Factors including cost, time and effort all weigh heavily on the decision on whether to build and train an in-house customer service department or to outsource and partner with someone like an answering service.

Topics: Customer Service Answering Service

HIPAA Compliance for Medical Practices

HIPAA Compliance and Technology

HIPAA compliance is a vital part of any medical practice, especially as technology continues to advance. It is more important than ever that medical practices are safeguarding their protected patient health information (PHI). This is especially important for medical practices that work with partners to handle any of their sensitive information, such as billing or patient calls.

Topics: HIPAA Compliance Answering Service