Call Handling Hero® — Sandra
Our May Call Handling Hero® Sandra received a call from a resident of a high-rise because water was leaking into his apartment from above. Flooding is never something anyone wants to have to deal with, and she knew she had to take action. Sandra quickly realized something wasn’t right, though, because the name of the apartment complex didn’t show up on her list of properties. She called the management company; it turns out they had just acquired the building, and the transition process was ongoing.
Sandra followed her gut, and because of it, the management company sprung into action to help the resident resolve his watery predicament and possibly save serious money on repairs. The management company was happy to assist, and Sandra was able to save a resident a headache while facilitating excellent customer service in a complicated time for any company. Sandra’s actions earned her our Call Handling Hero® award for May 2018.