For the third consecutive year, all three A Better Answer Call Centers have been honored with the CAM-X Award of Excellence. This annual award is presented by the Canadian Call Management Association (CAM-X), the industry’s trade association for call center services including telephone answering and message delivery. ABA was presented with the award recently at the CAM-X 50th Annual Convention and Trade Show held at the Fairmont Chateau in Laurier, Ottawa, ON.
Independent judges are contracted by CAM-X to evaluate message services throughout North America over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 25th year.
Since our offices in Ft. Worth, Houston and Dallas have won the award three years running, they have been presented with the Silver Award. Of special note, we extend congratulations to the Houston call center staff on their proven Top Score quality service to their customers.