ATSI, or, the Association of TeleServices International, is the leading trade association for providers of telecommunications, call center services, and answering services. Each year, an independent panel of judges place “mystery calls” to companies participating. This is such an important award to our company because we compete with over 400 plus agencies and winning this award serves as proof for all our hard work and determination to deliver the best possible service to our clients and customers!
A Better Answer has been honored with the exclusive ATSI 2015 Award of Excellence for the 17th consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK.
All three A Better Answer offices were presented with an award at ATSI’s 2015 Annual Convention held at Hilton Torrey Pines, La Jolla, CA.
The Fort Worth office has won for 12 consecutive years. The Houston office is the winner for the 13 consecutive years. Our Dallas office has been winning for 17 consecutive years.
Independent judges are contracted by ATSI to evaluate a call center over a 6 month time period on the following criteria:
- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
“As the most prestigious customer service award in our industry, we are honored and once again very grateful to the super team of call handling heroes at ABA!” said Dee Hawkins, Owner and CEO of A Better Answer.