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Qualities To Look for When Hiring an Answering Service

Companies of all sizes can benefit and cut costs by outsourcing certain roles to an answering service. Top-tier answering services do far more than simply answer phones and provide basic information to customers — they can also act as brand representatives and handle administrative tasks. When professionals handle the lines of communication, you can focus on your business. 

You may be unable to handle every aspect of daily operations when your business starts growing. An answering service can assist customers in relieving your in-house staff. It’s important to hire a call center with the best features that meet your needs.

Let’s review what qualities to look for when hiring an answering service.


Topics: Blog Answering Service

Mistakes to Avoid When Hiring an Answering Service

Hiring an answering service assists growing businesses meet their customers’ needs. Call center agents can handle increasing demand for inquiries. Outsourcing customer service lets you focus on running your company. Call centers help businesses achieve higher client satisfaction levels and a positive reputation.

Topics: hiring an answering service

6 Customer Service Tips for a Startup Business

The challenges facing small businesses are similar to any other — the difference is, they have to address them with smaller teams and fewer resources. They need to be creative in solving any emerging issues without compromising quality customer service. One of the main reasons some small businesses never reach their full potential is because they neglect customer service; whether you are a team of one or working with a small group, you should be using your time and resources wisely.  

Here are six customer service tips for startup businesses to help them reach their goals.

Topics: Blog Customer Service

The Benefits of Answering Services for Property Managers

As the housing market grows, it has also become very competitive. Current trends show more people are opting to rent instead of purchase. Interest rates, budgets, energy costs, and bidding wars make buying a home less appealing. Due to the rising demand for apartments, property managers may feel stretched thin. With so many changes, managing a facility means you have to constantly adapt — but thankfully, answering services can ease many of these burdens. 
Topics: Blog Answering Service

Congratulations Michelle on 10 Years at A Better Answer!

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Debbie first began as a telephone secretary and has grown with the company over these many years. Always a smart and dedicated woman, she has successfully raised up many employees and also married, had children and is now Debs, grandmother to 3 lovely grandboys. Debbie lived through one big hurricane in Houston tearing up the building we had just moved from and went on to move again our offices into our own ABA Building. We have upgraded and switched out equipment so many times it would be difficult to count. Throughout all these moves, equipment changes, improvements as well as employee movement, Debbie had stood steadfast and kept the Houston office humming right along. So many ABA customers know her well. Debbie and her Houston office have won the ATSI Award of Excellence for over 20 years to add to the long list of her many achievements.

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Vicki Ferreira Celebrates 40 Years With ABA!

Big congratulations to Vicki for 40 years with A Better Answer. Vicki started with us when she was only 17 and now 46 years later (with time off in between to have children) we’re celebrating a lifetime of service. Vicki has had a spectacular history with ABA. Vic started as a TSR answering lots of customers calls on one of those vintage switchboards. She was such a star it wasn’t long before she grew with the company until she was the manager. From that position Vic began selling new accounts which was her first love. Her enthusiasm and dedication are remarkable and have carried her through some really challenging years. The Dallas office has moved several times, upgraded and changed equipment many times and always, Vicki grew and handled with great ability. Of course, all our customers think they are going to have a Vicki answering their phones because of her upbeat personality. All our TSRs are wonderful but there is only one Vicki.