Call Handling Hero® — Heather
Our March Call Handling Hero® award goes to Heather! Her ability to think of alternative solutions in a timely manner helped a patient find their way to the hospital.
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Jessica Brown, on Apr 16, 2019 8:30:00 AM
Call Handling Hero® — Heather
Our March Call Handling Hero® award goes to Heather! Her ability to think of alternative solutions in a timely manner helped a patient find their way to the hospital.
Jessica Brown, on Mar 29, 2019 9:10:00 AM
Call Handling Hero® — Martha and Pam
For February's Call Handling Hero® recognition, we're celebrating two awesome responders – Martha, our winner, and Pam, our runner up!
Jessica Brown, on Mar 20, 2019 8:35:00 AM
Call Handling Hero® — Pam
Our January Call Handling Hero® Pam handled a difficult and urgent situation with a cool head and resourceful actions. Her caller was a staff doctor's sibling, and the staff doctor worked with one of our clients. A series of unfortunate events made urgent outreach Pam's only option.
Jessica Brown, on Mar 14, 2019 9:15:00 AM
Call Handling Hero® — Lindsey
Sometimes you just have to make the call, and December's Call Handling Hero® Lindsey went the extra mile to make that call for a patient in pain without a prescription refill, even though the doctor's office was closed on the weekend.
Jessica Brown, on Feb 12, 2019 8:00:00 AM
Falling in love with customer service is easy. Helping someone find a solution to a problem leaves us going home satisfied and gives us a sound night's sleep. When you provide great service, your customers become so much more than that.
Jessica Brown, on Jan 22, 2019 9:49:17 AM
Call Handling Hero® — Pam
Our November Call Handling Hero® Pam from our Houston office showed how seemingly unimportant details are actually quite the opposite. For this particular account, electronic responses usually include identifiers to assist dispatchers in delivering any pending messages. But, on this day, she noticed that the responses were oddly formatted.
Dee Hawkins, on Dec 18, 2018 7:51:00 AM
We just celebrated and ended a wonderful party for Brenda Barton - which was both sweet and sour. Sour because we are saying goodbye to a wonderful woman. Sweet because we wish her many, many, happy years enjoying the fruits of all her years with us and ABA.
Dee Hawkins, on Dec 13, 2018 7:45:00 AM
We love being a part of our communities. They welcome us and prop us up when we need help and become our neighbors.
Dee Hawkins, on Oct 30, 2018 7:38:00 AM
One of the best ways you can ensure your customers feel taken care of is answering the phone when they call.
Jessica Brown, on Oct 4, 2018 8:17:00 AM
Hurricane season is upon us. Last year we had Harvey down in Houston, and this year Florence is here. Every year it’s important to stay safe if you live in the coastal cities that could be in the path of a hurricane.
