It’s no secret the economy is in the midst of a recession. For many small businesses, a recession means layoffs, tough financial times in the future, and even tougher decisions from management.
TellieSays...
by Dee Hawkins, on Feb 15, 2023 7:12:07 AM
It’s no secret the economy is in the midst of a recession. For many small businesses, a recession means layoffs, tough financial times in the future, and even tougher decisions from management.
by Dee Hawkins, on Dec 22, 2022 9:49:08 AM
Need professional answering services to handle customer inflow, message taking, and similar work? A Better Answer is just the ticket, especially if you own or operate a small business with limited staffing.
by Dee Hawkins, on Dec 22, 2022 9:43:22 AM
As customer service becomes more important to businesses, many are turning to answering services as a way to provide excellent customer care. And while providing the best customer service possible is the primary goal of an answering service, there’s a lot that goes into achieving that.
by Dee Hawkins, on Nov 22, 2022 8:45:38 AM
In the modern market, it’s not enough for a business to create stellar products or offer fantastic services. Successful brands also need to communicate consistently with their clients — after all, no brand can bring in money without keeping its core customers satisfied.
by Jessica Brown, on Nov 17, 2022 8:14:00 AM
Growing a business is tough. Maintaining top-tier customer service as your customer count skyrockets is even tougher! As you scale your business from a small operation to a medium-sized or even large company, you’ll still need to keep your customers happy, answer complaints effectively, and constantly operate the phones or chat lines.
by Jessica Brown, on Nov 15, 2022 8:06:39 AM
There’s a lot that goes into a successful business: brand identity, marketing style, product quality, and, perhaps most importantly, customer service. In fact, good customer service is often what separates subpar brands from companies that dominate distinct industries or niches.
by Jessica Brown, on Nov 10, 2022 9:00:00 AM
In order to thrive and not just survive in the modern market, businesses must grow. More specifically, they must increase how much money they make, their customer bases, and their market dominance across as many vectors as possible.
by Jessica Brown, on Nov 9, 2022 6:43:42 AM
To keep your business up and running — and to keep your customers satisfied — you must maintain constant communication channels between you and those customers. There’s just one problem. Customer calls don’t always come in during normal work hours.
by Jessica Brown, on Jun 2, 2022 3:59:49 PM
Companies of all sizes can benefit and cut costs by outsourcing certain roles to an answering service. Top-tier answering services do far more than simply answer phones and provide basic information to customers — they can also act as brand representatives and handle administrative tasks. When professionals handle the lines of communication, you can focus on your business.
You may be unable to handle every aspect of daily operations when your business starts growing. An answering service can assist customers in relieving your in-house staff. It’s important to hire a call center with the best features that meet your needs.
Let’s review what qualities to look for when hiring an answering service.
by Jessica Brown, on May 24, 2022 2:01:23 AM
Hiring an answering service assists growing businesses meet their customers’ needs. Call center agents can handle increasing demand for inquiries. Outsourcing customer service lets you focus on running your company. Call centers help businesses achieve higher client satisfaction levels and a positive reputation.
A Better Blog is your number one resource for what’s trending in the call center industry. Stay tuned to this page for articles, blog posts and other insights from a company that’s been the best in the business for almost half a century.