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Jessica Brown, on Jan 22, 2019 9:49:17 AM
Call Handling Hero® — Pam
Our November Call Handling Hero® Pam from our Houston office showed how seemingly unimportant details are actually quite the opposite. For this particular account, electronic responses usually include identifiers to assist dispatchers in delivering any pending messages. But, on this day, she noticed that the responses were oddly formatted.
Dee Hawkins, on Dec 18, 2018 7:51:00 AM
We just celebrated and ended a wonderful party for Brenda Barton - which was both sweet and sour. Sour because we are saying goodbye to a wonderful woman. Sweet because we wish her many, many, happy years enjoying the fruits of all her years with us and ABA.
Dee Hawkins, on Dec 13, 2018 7:45:00 AM
We love being a part of our communities. They welcome us and prop us up when we need help and become our neighbors.
Dee Hawkins, on Oct 30, 2018 7:38:00 AM
One of the best ways you can ensure your customers feel taken care of is answering the phone when they call.
Jessica Brown, on Oct 4, 2018 8:17:00 AM
Hurricane season is upon us. Last year we had Harvey down in Houston, and this year Florence is here. Every year it’s important to stay safe if you live in the coastal cities that could be in the path of a hurricane.
Jessica Brown, on Sep 12, 2018 7:47:00 AM
Every month our Dallas location loves to celebrate the accomplishments, milestones, and birthdays of our team, recognizing their hard work and dedication. This month we had four great reasons to celebrate.
Jessica Brown, on Aug 31, 2018 9:04:55 AM
Habitat for Humanity believes that everyone, everywhere, should have a healthy, affordable place to call home.
Jessica Brown, on Aug 31, 2018 8:47:20 AM
It’s been an incredible 40 years in Fort Worth, Texas. We can’t believe how quickly time has flown by. We are so proud of our successful years serving businesses across our community and beyond. We are so honored by the trust our clients have placed in us.
Jessica Brown, on Aug 29, 2018 8:02:00 AM
What it is: A call center is something we all know about, but might not be able to define. The basic definition of a call center is a place to outsource your basic call needs such as:
Jessica Brown, on Jul 17, 2018 7:45:00 AM
No matter the industry you are in, a great customer experience is vital to the success of your small business. There are enough challenges when growing a business without adding poor customer service to the mix.
