Our May Call Handling Hero® award goes to Dena! She went beyond what was expected in handling this call in order to assist the caller.

If you mention call center, most people immediately get an adverse reaction because they envision scenarios where they’re either on hold for long periods, shuffled back and forth between agents, or getting called at all hours of the day. However, call centers are valuable to many businesses, and we hope you’ll see by reading this article how they benefit both customers and companies, and why they’re necessary even today.

This month's Call Handling Hero Award goes to Michelle Rowe, who showed exceptional customer service for our customer in reworking and fine tuning their account.

Call Handling Hero® — Heather

Our March Call Handling Hero® award goes to Heather! Her ability to think of alternative solutions in a timely manner helped a patient find their way to the hospital.

Call Handling Hero® — Martha and Pam

For February's Call Handling Hero® recognition, we're celebrating two awesome responders – Martha, our winner, and Pam, our runner up!

Call Handling Hero® — Pam

Our January Call Handling Hero® Pam handled a difficult and urgent situation with a cool head and resourceful actions. Her caller was a staff doctor's sibling, and the staff doctor worked with one of our clients. A series of unfortunate events made urgent outreach Pam's only option. 

Call Handling Hero® — Lindsey

Sometimes you just have to make the call, and December's Call Handling Hero® Lindsey went the extra mile to make that call for a patient in pain without a prescription refill, even though the doctor's office was closed on the weekend. 

Falling in love with customer service is easy. Helping someone find a solution to a problem leaves us going home satisfied and gives us a sound night's sleep. When you provide great service, your customers become so much more than that.

Call Handling Hero® — Pam

Our November Call Handling Hero® Pam from our Houston office showed how seemingly unimportant details are actually quite the opposite. For this particular account, electronic responses usually include identifiers to assist dispatchers in delivering any pending messages. But, on this day, she noticed that the responses were oddly formatted. 

We just celebrated and ended a wonderful party for Brenda Barton -  which was both sweet and sour. Sour because we are saying goodbye to a wonderful woman. Sweet because we wish her many, many, happy years enjoying the fruits of all her years with us and ABA.