Call Handling Hero® — Martha and Pam
For February's Call Handling Hero® recognition, we're celebrating two awesome responders – Martha, our winner, and Pam, our runner up!
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Jessica Brown, on Mar 29, 2019, 9:10:00 AM
Call Handling Hero® — Martha and Pam
For February's Call Handling Hero® recognition, we're celebrating two awesome responders – Martha, our winner, and Pam, our runner up!
Jessica Brown, on Mar 20, 2019, 8:35:00 AM
Call Handling Hero® — Pam
Our January Call Handling Hero® Pam handled a difficult and urgent situation with a cool head and resourceful actions. Her caller was a staff doctor's sibling, and the staff doctor worked with one of our clients. A series of unfortunate events made urgent outreach Pam's only option.
Jessica Brown, on Mar 14, 2019, 9:15:00 AM
Call Handling Hero® — Lindsey
Sometimes you just have to make the call, and December's Call Handling Hero® Lindsey went the extra mile to make that call for a patient in pain without a prescription refill, even though the doctor's office was closed on the weekend.
Jessica Brown, on Feb 12, 2019, 8:00:00 AM
Falling in love with customer service is easy. Helping someone find a solution to a problem leaves us going home satisfied and gives us a sound night's sleep. When you provide great service, your customers become so much more than that.
Jessica Brown, on Jan 22, 2019, 9:49:17 AM
Call Handling Hero® — Pam
Our November Call Handling Hero® Pam from our Houston office showed how seemingly unimportant details are actually quite the opposite. For this particular account, electronic responses usually include identifiers to assist dispatchers in delivering any pending messages. But, on this day, she noticed that the responses were oddly formatted.
Jessica Brown, on Oct 4, 2018, 8:17:00 AM
Hurricane season is upon us. Last year we had Harvey down in Houston, and this year Florence is here. Every year it’s important to stay safe if you live in the coastal cities that could be in the path of a hurricane.
Jessica Brown, on Sep 12, 2018, 7:47:00 AM
Every month our Dallas location loves to celebrate the accomplishments, milestones, and birthdays of our team, recognizing their hard work and dedication. This month we had four great reasons to celebrate.
Jessica Brown, on Aug 31, 2018, 9:04:55 AM
Habitat for Humanity believes that everyone, everywhere, should have a healthy, affordable place to call home.
Jessica Brown, on Aug 31, 2018, 8:47:20 AM
It’s been an incredible 40 years in Fort Worth, Texas. We can’t believe how quickly time has flown by. We are so proud of our successful years serving businesses across our community and beyond. We are so honored by the trust our clients have placed in us.
Jessica Brown, on Aug 29, 2018, 8:02:00 AM
What it is: A call center is something we all know about, but might not be able to define. The basic definition of a call center is a place to outsource your basic call needs such as:
