While gaining new customers is an exciting feat, do you know what’s even more exciting? Retaining them.
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Jessica Brown, on Feb 26, 2021, 3:30:00 PM
While gaining new customers is an exciting feat, do you know what’s even more exciting? Retaining them.
Jessica Brown, on Feb 25, 2021, 11:26:00 AM
A life of practicing law is continuously busy.
Jessica Brown, on Feb 24, 2021, 11:34:07 AM
Jessica Brown, on Feb 20, 2021, 12:50:00 PM
Standing out among your competitors is no longer about having cool branding or witty content — it’s about the whole customer experience.
Jessica Brown, on Jan 30, 2021, 2:00:00 PM
Working with an answering service can help with your customer service needs.
Jessica Brown, on Jan 26, 2021, 3:49:00 PM
Satisfaction ratings in your customer service department are dropping, and you don’t know why.
Jessica Brown, on Jan 19, 2021, 12:16:00 PM
The pandemic has thrown everyone for a loop.
Jessica Brown, on Jan 15, 2021, 4:17:00 PM
Ah, the start of a new year.
Jessica Brown, on Dec 23, 2020, 2:12:00 PM
As a business owner, it feels like there is never time for downtime. And when the holiday season rolls around, you feel an even bigger pull in the tug-of-war battle between work and family. Throughout Thanksgiving, Christmas, Hanukkah, Kwanzaa, and even New Year’s, there’s often a rush in business—right when you’re ready to spend time with family and friends.
Jessica Brown, on Dec 20, 2020, 4:55:00 PM
Whether you’re calling on the phone or using an online chat, finding the help you need from a brand can sometimes be difficult. For some, the idea of customer service can conjure up memories of frustration rather than convenience.
