The Association of TeleServices International recently held its 2017 Annual Convention at Palmer House Hilton in Chicago, IL and A Better Answer is proud to announce it won the exclusive ATSI 2017 Award of Excellence – Platinum Award.

At A Better Answer, we’re proud of our country. In fact, Independence Day is one of our favorite holidays! Because of this, we’d like to take a moment and celebrate with our fellow Americans by sharing interesting facts related to July 4th, as well as celebrate a little history of our own.

This month’s hero, Linda, helped a caller get access to some much-neededcounseling, despite some hesitancies from the caller.

When it comes to choosing the right answering service for your company, you might think price is the most important factor, right? Putting the cliché “You get what you pay for” aside for a moment, there are actually several elements that go into creating the best customer service experience for your customers. From the availability and friendliness of telephone representatives to the availability and capabilities of the company, do some research and you’ll find that not all answering services are created equal.

A Better Answer is no stranger to awards. From winning the Association of TeleServices International Award of Excellence for 18 consecutive years to receiving several honors from the Dallas Business Journal, eWomenNetwork Foundation and other prestigious organizations, we have our fair share of them. They’re a true testament to the positive culture we’ve created for our staff and the exceptional customer service we provide for our customers.

Ah, summer. It’s a time filled with fun, sun and plenty of relaxation… unless you’re a business owner who has customer service issues, that is. Whether you’re experiencing an influx in business, trying to get ahead for the busy fall season or simply want a chance to unwind, hiring an answering service can be the perfect solution for the warm-weather months.

Are your customer service issues a mystery? Ever wish you could go undercover and secretly listen in on each and every interaction a customer has with your business? Well, you’re in luck. Introducing Mystery Caller, a new way to anonymously identify and fix any customer service issues at your business. 

In case you didn’t know, April is Customer Loyalty Month. But have you ever stopped to think what would happen if your company focused on improving customer loyalty every day of the year? According to several sources, it can cost between four and 10 times more to acquire a new customer than it does to keep an existing one. That’s why improving customer loyalty is so important!

Have you ever been to a dinner meeting where almost everyone had their noses in their smartphones? It's easy to be impolite in the modern age, not only because distractions are everywhere, but also because face-to-face encounters are no longer the only option for communication. 

If your medical office is in search of an answering service, you’re probably looking for a company with representatives who are responsive. You also want people who will establish trust with your patients. But did you know that HIPAA compliance is important as well? In fact, it’s one of the primary boxes a medical answering service should check.