This month’s hero used quick thinking to ensure both the client and the caller were satisfied with a shipment situation.
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Jessica Brown, on Mar 6, 2017 1:46:16 PM
This month’s hero used quick thinking to ensure both the client and the caller were satisfied with a shipment situation.
Jessica Brown, on Feb 8, 2017 3:13:12 PM
Once again Eric has proven to be a Call Handling Hero! This month, Eric had answered a call from an individual who was unable to go to an event and had an extra ticket. On a separate occasion he also received a call from someone who was looking for tickets, but found they were sold out. He asked our client if he could connect the two together so that they might be able to make an arrangement. Eric really went the extra mile to make sure our client's customers were well taken care of and that is why he is December's Call Handling Hero.
Jessica Brown, on Dec 15, 2016 12:00:00 PM
Law practices can be demanding and complex. On account of this, many are hesitant to outsource customer service because of a fear that they won’t be represented properly to current and prospective clients. Fortunately, the right answering service can serve as an extension of your brand and reinforce the same qualities your staff embodies on a daily basis.
Jessica Brown, on Dec 7, 2016 7:45:00 AM
It’s no secret that business picks up during the holidays. According to the National Retail Federation, sales in November and December of 2016 are expected to increase 3.6 percent to $655.8 billion. That’s higher than the 10-year average of 2.5 percent and above the seven-year average of 3.4 percent since the economy started to recover in 2009. Furthermore, NRF forecasts non-store sales to increase between seven and 10 percent to as much as $117 billion.
Jessica Brown, on Nov 21, 2016 8:00:00 AM
Every call center is unique in how it handles calls for a business. Some are dedicated call centers that handle the same thing for one company (e.g. cable providers, banks, etc.). These call centers more than likely use the same process start to finish on every call they handle. Then there are shared call centers that handle a wide range of services for multiple clients (e.g. law offices, HVAC, ministries, catalog services, etc.). In this case, the call center team has to be able to understand how to handle a wide variety of call types for different companies.
Jessica Brown, on Nov 17, 2016 10:52:43 AM
When you hear the words “call center,” does it immediately bring to mind endless rows of people chattering away on headsets? If so, you have a pretty accurate idea of what a call center is like. One thing associated with many call centers is an extremely high turnover rate. As a matter of fact, the average time a U.S. call center representative remains at one job is about three years.
Jessica Brown, on Nov 8, 2016 8:30:00 AM
The most important part of an HVAC company’s business is its customers. Specifically, customer acquisition and retention. Customer service is a huge part of that. The smaller the business, the more important each customer is to its survival, so it’s important to ensure your customers are happy after each and every interaction you have with them.
Jessica Brown, on Oct 31, 2016 9:45:17 AM
Call Handling Heroes® — Michelle Rowe and Irene Molina
Home health is not the easiest job (even in the best of circumstances), but problems can be exacerbated with new patients, unfamiliar surroundings and language barriers.
Jessica Brown, on Oct 20, 2016 8:30:00 AM
Answering services and call centers often talk about how they provide excellent customer service, but it doesn’t mean anything unless they can back it up. To show you how A Better Answer does things in the real world, here are 10 examples of fantastic customer service from our Call Handling Heroes®:
Jessica Brown, on Oct 6, 2016 2:34:45 PM
Our winner for this month's Call Handling Hero® is Eric! Our client's wife was in a car accident and he wanted us to reach out to the correct police department for him to report the emergency. Eric calmly patched our client through to the appropriate 911 department and even reconnected the call when they were disconnected.
