A Better Answer Blog

Ah, summer. It’s a time filled with fun, sun and plenty of relaxation… unless you’re a business owner who has customer service issues, that is. Whether you’re experiencing an influx in business, trying to get ahead for the busy fall season or simply want a chance to unwind, hiring an answering service can be the perfect solution for the warm-weather months.

After all, you deserve a vacation too, don’t you think? (Preferably one that doesn’t include a laptop.) Regardless of your need for some extra time, here are three reasons why summer is the perfect time to hire an answering service:

1. It’s an Opportunity to Relax

You have to take care of yourself in order to take care of those around you, and that includes your business. Outsourcing certain tasks and building a solid team will allow you to take a much-needed break so you can enjoy your own summer vacation. Think about it: if you set up a business that will continue to run nearly seamlessly while you’re relaxing on the beach or hiking that mountain, won’t you enjoy it more?

Plus, you might need help when your own employees go on vacation. You probably don’t have as many people to answer your phones. Either way, an answering service can give you peace of mind about your calls being handled appropriately.

2. It Can Bring an Influx of Business

Summer is busy for a variety of industries. If you’re in HVAC, landscaping, pool services, sprinklers, plumbing, contracting or modeling, chances are pretty good you’re going to get more customer calls than you can handle. Even if you don’t, what happens to those customers who call after hours or while you’re on the phone with another customer? A missed opportunity to speak with a caller is a missed opportunity for additional business.

An answering service, on the other hand, can ensure you don’t miss a call. Plus, receptionists can be quickly trained on the intricacies of your business, whether it’s home repair, disaster relief or another service industry. If you prefer handling leads yourself, an answering service can also take notes on calls, qualify leads and send them on to you.

3. It’s a Great Opportunity to Prep for Fall or Winter

So, what if summer isn’t a particularly busy period for your business? You might have an influx of business in the fall or winter and now is the perfect time to start planning for the future. Let an answering service handle your summer calls and you can prep for those busy months without overextending yourself. You can even get flexible within your contract — simply contact an answering service and figure out what works for you. 

When it comes down to it, you’re a business owner and you’ve been working your tail off all year long. Take a moment to relax or get important things done by hiring an answering service this summer.