The term “call center” can have a negative connotation — but why?

If you’re lucky, your business will run into growing pains. Growing pains typically mean you have too much business with too many tasks and not enough staffing power or processes in place to efficiently keep things running  The one department that gets overwhelmed during the growth of a business is customer service.

In an ideal world, customer inquiries are answered and problems are solved during the first contact with a business — but this is not always the case.

It’s no secret customer service is important in any industry, but as the e-commerce space continues to grow, it’s even more important in this space to offer a stellar customer experience.

There comes a time when every successful business owner hits a fork in the road when growing their business — deciding between hiring more in-house team members or implementing automations to streamline processes.

The first impression a student or parent has of your school should be an exceptional one — not an endless ringtone with no answer on the other end.

Knowing what your customers expect is the first step in providing an excellent customer service experience.

When you’re deep in the weeds, so to speak, running a business and trying your best to get everything done every day, recognizing you need help can be a hard pill to swallow. If you are a business owner feeling overwhelmed, overworked and in need of a break, it’s probably time to bring on help -- a virtual assistant to lighten your load.

Working remote comes with many benefits for your employees but comes with its own set of difficulties, like drops in communication and confusion in responsibilities.

Are you looking for ways to reduce overhead while increasing the efficiency of your business?