Are your customer service issues a mystery? Ever wish you could go undercover and secretly listen in on each and every interaction a customer has with your business? Well, you’re in luck. Introducing Mystery Caller, a new way to anonymously identify and fix any customer service issues at your business. 

In case you didn’t know, April is Customer Loyalty Month. But have you ever stopped to think what would happen if your company focused on improving customer loyalty every day of the year? According to several sources, it can cost between four and 10 times more to acquire a new customer than it does to keep an existing one. That’s why improving customer loyalty is so important!

Have you ever been to a dinner meeting where almost everyone had their noses in their smartphones? It's easy to be impolite in the modern age, not only because distractions are everywhere, but also because face-to-face encounters are no longer the only option for communication. 

If your medical office is in search of an answering service, you’re probably looking for a company with representatives who are responsive. You also want people who will establish trust with your patients. But did you know that HIPAA compliance is important as well? In fact, it’s one of the primary boxes a medical answering service should check. 

It’s almost impossible for home health care practitioners to be ready and available for patients 24 hours a day. Whether you’re out on the field or simply don’t have enough time to check up on all your residences, hiring an answering service can be extremely beneficial. In case you aren’t aware, here are five home health services you can enjoy by hiring an answering service:

This month’s hero used quick thinking to ensure both the client and the caller were satisfied with a shipment situation.

Once again Eric has proven to be a Call Handling Hero! This month, Eric had answered a call from an individual who was unable to go to an event and had an extra ticket. On a separate occasion he also received a call from someone who was looking for tickets, but found they were sold out. He asked our client if he could connect the two together so that they might be able to make an arrangement. Eric really went the extra mile to make sure our client's customers were well taken care of and that is why he is December's Call Handling Hero.

Law practices can be demanding and complex. On account of this, many are hesitant to outsource customer service because of a fear that they won’t be represented properly to current and prospective clients. Fortunately, the right answering service can serve as an extension of your brand and reinforce the same qualities your staff embodies on a daily basis.

It’s no secret that business picks up during the holidays. According to the National Retail Federation, sales in November and December of 2016 are expected to increase 3.6 percent to $655.8 billion. That’s higher than the 10-year average of 2.5 percent and above the seven-year average of 3.4 percent since the economy started to recover in 2009. Furthermore, NRF forecasts non-store sales to increase between seven and 10 percent to as much as $117 billion.

Every call center is unique in how it handles calls for a business. Some are dedicated call centers that handle the same thing for one company (e.g. cable providers, banks, etc.). These call centers more than likely use the same process start to finish on every call they handle. Then there are shared call centers that handle a wide range of services for multiple clients (e.g. law offices, HVAC, ministries, catalog services, etc.). In this case, the call center team has to be able to understand how to handle a wide variety of call types for different companies.